Severity
Category
Description
Crash
Filed
Safety
In Summon Mode, autonomous driving, our car collided with another stationary parked car Source: NHTSA ODI #11605031 · tap to collapse
Yes
Jul 28
Safety
Jul 28
In Summon Mode, autonomous driving, our car collided with another stationary parked car Source: NHTSA ODI #11605031 · tap to collapse
Crash involved
Safety
Unexplained SUDDEN acceleration. At Kroger parking lot. I was at complete stop, then lightly stepped on accelerator to start moving and car suddenly, rapidly accelerated causing me to hit STOP sign. Unexplained acceleration! Fortunately no one was standing in front of the car. Caused some damage to the right, front area of the car. Source: NHTSA ODI #11566656 · tap to collapse
Yes
Jan 19
Safety
Jan 19
Unexplained SUDDEN acceleration. At Kroger parking lot. I was at complete stop, then lightly stepped on accelerator to start moving and car suddenly, rapidly accelerated causing me to hit STOP sign. Unexplained acceleration! Fortunately no one was standing in front of the car. Caused some damage to the right, front area of the car. Source: NHTSA ODI #11566656 · tap to collapse
Crash involved
Safety
While I was parking the car at a parking spot for a doctor's appointment, it accelerated by itself and drove over the parking spot front bump and drove a short downhill covered with grass. Then it drove across a street and stopped by hitting an SUV parked. During the whole process, I tried to stop it by braking it, but failed. While it slides down, I gave up controlling the car. Source: NHTSA ODI #11538217 · tap to collapse
Yes
Aug 12
Safety
Aug 12
While I was parking the car at a parking spot for a doctor's appointment, it accelerated by itself and drove over the parking spot front bump and drove a short downhill covered with grass. Then it drove across a street and stopped by hitting an SUV parked. During the whole process, I tried to stop it by braking it, but failed. While it slides down, I gave up controlling the car. Source: NHTSA ODI #11538217 · tap to collapse
Crash involved
Safety
unexpected activate brakes while in autopilot. rapid deceleration can occur without warning, at random, and often repeatedly in a single drive cycle . Source: NHTSA ODI #11467291 · tap to collapse
No
Jun 2
Safety
Jun 2
unexpected activate brakes while in autopilot. rapid deceleration can occur without warning, at random, and often repeatedly in a single drive cycle . Source: NHTSA ODI #11467291 · tap to collapse
Safety
The car was almost parked and the parking button was about to pressed when the car suddenly accelerated hitting a light pole in front on the passenger side and the car ended up on a lane in a four lane local road perpendicular to traffic flow. The accelerator was definitely not pressed. I have been driving the car for last year and three months and have 26000 miles on it. There was no warning of nearby obstacles or any beeps. Source: NHTSA ODI #11449406 · tap to collapse
Yes
Jan 28
Safety
Jan 28
The car was almost parked and the parking button was about to pressed when the car suddenly accelerated hitting a light pole in front on the passenger side and the car ended up on a lane in a four lane local road perpendicular to traffic flow. The accelerator was definitely not pressed. I have been driving the car for last year and three months and have 26000 miles on it. There was no warning of nearby obstacles or any beeps. Source: NHTSA ODI #11449406 · tap to collapse
Crash involved
Safety
I think regenerative braking makes the Tesla Y fishtail and swerve when driving in snow, ice or slippery surfaces when you decelerate or go downhill. The regenerative brakes cause the car to suddenly brake in snow or ice. If you brake suddenly in snow in a normal car, you may swerve, and this swerving is worse if the car is turned slightly. A friend swerved suddenly going downhill in WA in a snow storm. He recovered by lightly touching the accelerator. My Tesla Y spun 90 degrees when I took foot off accelerator in snowstorm in RI and I was able to recover. Minutes later on expressway at 25 mph, I took foot off accelerator and the car spun 180 degrees and hit a guard rail. In the Chevy Bolt owners manual, under winter driving, the first bullet point they make is to put the car in D--which turns off regenerative braking. You can reduce the amount of regenerative braking on a Tesla, but you can not turn it off. Under driving in winter on the Tesla on the website, there is no mention of reducing the regenerative braking in snow or ice. I think any EV with regenerative braking is at risk of spinning out in snow, ice or on slick surfaces. Source: NHTSA ODI #11447363 · tap to collapse
Yes
Jan 12
Safety
Jan 12
I think regenerative braking makes the Tesla Y fishtail and swerve when driving in snow, ice or slippery surfaces when you decelerate or go downhill. The regenerative brakes cause the car to suddenly brake in snow or ice. If you brake suddenly in snow in a normal car, you may swerve, and this swerving is worse if the car is turned slightly. A friend swerved suddenly going downhill in WA in a snow storm. He recovered by lightly touching the accelerator. My Tesla Y spun 90 degrees when I took foot off accelerator in snowstorm in RI and I was able to recover. Minutes later on expressway at 25 mph, I took foot off accelerator and the car spun 180 degrees and hit a guard rail. In the Chevy Bolt owners manual, under winter driving, the first bullet point they make is to put the car in D--which turns off regenerative braking. You can reduce the amount of regenerative braking on a Tesla, but you can not turn it off. Under driving in winter on the Tesla on the website, there is no mention of reducing the regenerative braking in snow or ice. I think any EV with regenerative braking is at risk of spinning out in snow, ice or on slick surfaces. Source: NHTSA ODI #11447363 · tap to collapse
Crash involved
Safety
The trunk hatch door does not stop moving (opening or closing) when it comes into contact with an object. Incident #1: I closed the trunk not realizing that my husband was under the hatch door. The hatch door came down on his head and did not stop closing until he forced it to stop with his arm. Incident #2: I pulled the car into my garage but did not realize that I had not pulled the car far enough into the garage. I opened the trunk from the drivers seat. The hatch door hit the closed garage door and kept trying to open (scratching the hatch door on the garage door in the process) until I was able to pull the hatch door down hard enough for it to stop moving. This is a safety hazard. A child/person could get caught and injured in between the hatch door and the trunk and/or the hatch door and another object. Source: NHTSA ODI #11419591 · tap to collapse
No
Jun 2
Safety
Jun 2
The trunk hatch door does not stop moving (opening or closing) when it comes into contact with an object. Incident #1: I closed the trunk not realizing that my husband was under the hatch door. The hatch door came down on his head and did not stop closing until he forced it to stop with his arm. Incident #2: I pulled the car into my garage but did not realize that I had not pulled the car far enough into the garage. I opened the trunk from the drivers seat. The hatch door hit the closed garage door and kept trying to open (scratching the hatch door on the garage door in the process) until I was able to pull the hatch door down hard enough for it to stop moving. This is a safety hazard. A child/person could get caught and injured in between the hatch door and the trunk and/or the hatch door and another object. Source: NHTSA ODI #11419591 · tap to collapse
Safety
MY 2020 MODEL Y LUNGED FORWARD WHILE SITTING AT A RED LIGHT BEHIND A PICKUP TRUCK. I DID NOT TOUCH THE ACCELERATOR ANS THE BRAKE WOULD NOT STOP THE CAR. I IMPACTED THE PICKUP TRUCK AND DAMAGED THE LEFT CENTER OF THE CAR FRONT SLIDING UNDER THE PICKUP BUMPER. IT WAS AS THOUGH THE CAR TOOK OVER ON IT OWN. THERE WAS NO REASON FOR ME TO HAVE MY FOOT ON THE ACCELERATOR AND I WAS STOPPED 6 FEET BACK FROM THE PICKUP IN FRONT OF ME. I AM NOW AFRAID SOMETHING IS WRONG WITH THE CAR CAUSING THIS TO HAPPEN AND IT SHOULD BE EVALUATED BY TESLA. I REPORTED THIS TO TESLA AND WAS TOLD I WOULD HEAR SOMETHING BACK IN 3-5 WEEKS. THE DAMAGE CAN BE FIXED TO THE CAR BUT I AM NOW FEARFUL OF DRIVING IT. Source: NHTSA ODI #11378492 · tap to collapse
Yes
Dec 7
Safety
Dec 7
MY 2020 MODEL Y LUNGED FORWARD WHILE SITTING AT A RED LIGHT BEHIND A PICKUP TRUCK. I DID NOT TOUCH THE ACCELERATOR ANS THE BRAKE WOULD NOT STOP THE CAR. I IMPACTED THE PICKUP TRUCK AND DAMAGED THE LEFT CENTER OF THE CAR FRONT SLIDING UNDER THE PICKUP BUMPER. IT WAS AS THOUGH THE CAR TOOK OVER ON IT OWN. THERE WAS NO REASON FOR ME TO HAVE MY FOOT ON THE ACCELERATOR AND I WAS STOPPED 6 FEET BACK FROM THE PICKUP IN FRONT OF ME. I AM NOW AFRAID SOMETHING IS WRONG WITH THE CAR CAUSING THIS TO HAPPEN AND IT SHOULD BE EVALUATED BY TESLA. I REPORTED THIS TO TESLA AND WAS TOLD I WOULD HEAR SOMETHING BACK IN 3-5 WEEKS. THE DAMAGE CAN BE FIXED TO THE CAR BUT I AM NOW FEARFUL OF DRIVING IT. Source: NHTSA ODI #11378492 · tap to collapse
Crash involved
Safety
SINCE MY WIFE AND I TOOK DELIVERY OF OUR NEW MODEL Y, WE HAVE HAD MULTIPLE ISSUES WHICH HAVE REQUIRED SERVICING. THESE ISSUES RANGE FROM WIRES HANGING FROM UNDERNEATH THE VEHICLE TO WINDOW ALIGNMENTS TO OUR TURN SIGNAL NOTE WORKING AND MANY OTHER ISSUES. LATELY THE ISSUES HAVE BECOME A HAZARD TO THE OCCUPANTS OF THE TESLA AND TO THE PUBLIC. THIS VERY SERIOUS HAZARD HAS TO DO WITH THE VEHICLES CONTROL DISPLAY. THE DISPLAY HAS FROZEN IN PLACE NOT ALLOWING US TO KNOW WHAT GEAR WE ARE IN, HOW FAST WE ARE GOING AND WHETHER THE SIGNALS ARE OPERATING. THIS PROBLEM HAPPENED TWICE AND WEEK AND NOW IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. WE HAVE HAD TO DEAL WITH A FROZEN OR BLANK OR MALFUNCTIONING SCREEN WHILE DRIVING DOWN IH-10 ENDANGERING US AND THE DRIVERS AROUND US. WE ARE ESSENTIALLY DRIVING BLIND. IT IS A FRIGHTENING FEELING HAVING THE DISPLAY FREEZING AND THEN REBOOTING WHILE DRIVING DOWN A BUSY HIGHWAY. WE THOUGH THIS WAS A ONE OFF, THE FIRST COUPLE OF TIMES THIS HAPPENED; NOW IT IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. TODAY, THE SCREEN REBOOTED TWICE AND EVEN AFTER THAT, THE SOUND NEVER CAME BACK ON. WE HAD NO ACCESS TO THE RADIO NAVIGATION GUIDANCE OR AUDIBLE SIGNALS. NOT TO MENTION THAT THE AIR CONDITIONER FAN SUDDENLY WENT FROM HIGH TO LOW ON ITS OWN WITHOUT ANYWAY TO CONTROL IT. THE VEHICLE RANDOMLY ALERTS US THAT THE FRONT HOOD IS OPEN WHILE WE ARE DRIVING; THIS HAPPENS VERY OFTEN ALONG WITH THE OTHER ISSUES. THE SCREEN RANDOMLY DISPLAYS HAZRDS WHILE DRIVING AND THE SPEED AND GEAR SELECT DISAPPEAR RANDOMLY, REBOOTING OVER AND OVER WHILE DRIVING. THE CAR ALSO BRAKED VERY HARD ON THE HIGHWAY RECENTLY FOR NO REASON. MY WIFE AND I WERE BOTH IN THE VEHICLE. WE HAVE MANY VIDEOS AND PICTURES OF THESE OCCURENCES. MANY MORE RANDOM SAFETY ISSUES, TOO MANY TO LIST WHILE DRIVING. VERY HIGH SAFETY ISSUES. Source: NHTSA ODI #11351452 · tap to collapse
No
Aug 25
Safety
Aug 25
SINCE MY WIFE AND I TOOK DELIVERY OF OUR NEW MODEL Y, WE HAVE HAD MULTIPLE ISSUES WHICH HAVE REQUIRED SERVICING. THESE ISSUES RANGE FROM WIRES HANGING FROM UNDERNEATH THE VEHICLE TO WINDOW ALIGNMENTS TO OUR TURN SIGNAL NOTE WORKING AND MANY OTHER ISSUES. LATELY THE ISSUES HAVE BECOME A HAZARD TO THE OCCUPANTS OF THE TESLA AND TO THE PUBLIC. THIS VERY SERIOUS HAZARD HAS TO DO WITH THE VEHICLES CONTROL DISPLAY. THE DISPLAY HAS FROZEN IN PLACE NOT ALLOWING US TO KNOW WHAT GEAR WE ARE IN, HOW FAST WE ARE GOING AND WHETHER THE SIGNALS ARE OPERATING. THIS PROBLEM HAPPENED TWICE AND WEEK AND NOW IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. WE HAVE HAD TO DEAL WITH A FROZEN OR BLANK OR MALFUNCTIONING SCREEN WHILE DRIVING DOWN IH-10 ENDANGERING US AND THE DRIVERS AROUND US. WE ARE ESSENTIALLY DRIVING BLIND. IT IS A FRIGHTENING FEELING HAVING THE DISPLAY FREEZING AND THEN REBOOTING WHILE DRIVING DOWN A BUSY HIGHWAY. WE THOUGH THIS WAS A ONE OFF, THE FIRST COUPLE OF TIMES THIS HAPPENED; NOW IT IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. TODAY, THE SCREEN REBOOTED TWICE AND EVEN AFTER THAT, THE SOUND NEVER CAME BACK ON. WE HAD NO ACCESS TO THE RADIO NAVIGATION GUIDANCE OR AUDIBLE SIGNALS. NOT TO MENTION THAT THE AIR CONDITIONER FAN SUDDENLY WENT FROM HIGH TO LOW ON ITS OWN WITHOUT ANYWAY TO CONTROL IT. THE VEHICLE RANDOMLY ALERTS US THAT THE FRONT HOOD IS OPEN WHILE WE ARE DRIVING; THIS HAPPENS VERY OFTEN ALONG WITH THE OTHER ISSUES. THE SCREEN RANDOMLY DISPLAYS HAZRDS WHILE DRIVING AND THE SPEED AND GEAR SELECT DISAPPEAR RANDOMLY, REBOOTING OVER AND OVER WHILE DRIVING. THE CAR ALSO BRAKED VERY HARD ON THE HIGHWAY RECENTLY FOR NO REASON. MY WIFE AND I WERE BOTH IN THE VEHICLE. WE HAVE MANY VIDEOS AND PICTURES OF THESE OCCURENCES. MANY MORE RANDOM SAFETY ISSUES, TOO MANY TO LIST WHILE DRIVING. VERY HIGH SAFETY ISSUES. Source: NHTSA ODI #11351452 · tap to collapse
Safety
SECONDARY FRONT HOOD SAFETY LATCH FAILED CAUSING MY HOOD TO OPEN WHILE ON HIGHWAY Source: NHTSA ODI #11344161 · tap to collapse
No
Aug 8
Safety
Aug 8
SECONDARY FRONT HOOD SAFETY LATCH FAILED CAUSING MY HOOD TO OPEN WHILE ON HIGHWAY Source: NHTSA ODI #11344161 · tap to collapse
Safety
Vehicle had "front passenger safety restraint system fault" multiple times intermittently. Serviced by Tesla service center in Dublin, CA who confirmed the problem. Documentation on the invoice stated that there was an open service bulletin related to this issue and was related to "the occupancy sensory in the seat was not functioning as expected." Upon inspection by the technician they found "an open connection in the seat harness and seat cover that can cause intermittent alerts." Additional repair notes indicate that this was to "address a service bulletin related to the front passenger seat's occupant classification system. We identified the need for an update to ensure proper functionality. To resolve this, we retrofitted the system in the front passenger seat as per the bulletin requirements." The fact that there is an open service bulletin for this issue indicates that it is not isolated to just this vehicle. An issue with the occupant sensors of a front vehicle seat directly impacts whether the air bags will deploy in a crash, therefore this is a serious safety risk. Source: NHTSA ODI #11723972 · tap to collapse
No
Mar 11
Safety
Mar 11
Vehicle had "front passenger safety restraint system fault" multiple times intermittently. Serviced by Tesla service center in Dublin, CA who confirmed the problem. Documentation on the invoice stated that there was an open service bulletin related to this issue and was related to "the occupancy sensory in the seat was not functioning as expected." Upon inspection by the technician they found "an open connection in the seat harness and seat cover that can cause intermittent alerts." Additional repair notes indicate that this was to "address a service bulletin related to the front passenger seat's occupant classification system. We identified the need for an update to ensure proper functionality. To resolve this, we retrofitted the system in the front passenger seat as per the bulletin requirements." The fact that there is an open service bulletin for this issue indicates that it is not isolated to just this vehicle. An issue with the occupant sensors of a front vehicle seat directly impacts whether the air bags will deploy in a crash, therefore this is a serious safety risk. Source: NHTSA ODI #11723972 · tap to collapse
Safety
A 2018 Ford Explorer, marked police vehicles, was operating with lights and siren when it proceeded through a red traffic light at an intersection. The subject vehicle, 2020 Tesla Model 3, was proceeding through a green traffic light at the intersection and struck the Ford. Source: NHTSA ODI #11722999 · tap to collapse
Yes
Mar 8
Safety
Mar 8
A 2018 Ford Explorer, marked police vehicles, was operating with lights and siren when it proceeded through a red traffic light at an intersection. The subject vehicle, 2020 Tesla Model 3, was proceeding through a green traffic light at the intersection and struck the Ford. Source: NHTSA ODI #11722999 · tap to collapse
Crash involved
Safety
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates. Source: NHTSA ODI #11707184 · tap to collapse
No
Dec 25
Safety
Dec 25
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates. Source: NHTSA ODI #11707184 · tap to collapse
Safety
Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars I go into. This is easily reproducible on any spring/summer day. I understand there are cars with black paint that can get hot and you try to avoid touching that area. But if there is literally black glass above you in the interior that is not insulated, that is completely unavoidable and a constant hazard. There should be insulation provided standard. Source: NHTSA ODI #11692642 · tap to collapse
No
Oct 10
Safety
Oct 10
Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars I go into. This is easily reproducible on any spring/summer day. I understand there are cars with black paint that can get hot and you try to avoid touching that area. But if there is literally black glass above you in the interior that is not insulated, that is completely unavoidable and a constant hazard. There should be insulation provided standard. Source: NHTSA ODI #11692642 · tap to collapse
Safety
Subject: Complaint Regarding Faulty Seat Belt on Tesla Vehicle (VIN: [XXX] ) Dear NHTSA Vehicle Safety Hotline, I am writing to formally report a safety concern regarding my Tesla vehicle, VIN [XXX] . I have experienced issues with the seat belt system, which I believe are related to a known defect. Despite this, my vehicle was not included in the recent recall for faulty seat belts. The problem I am facing is consistent with the conditions described in the recall notice, and I am concerned about the safety implications of continuing to use this defective component. I believe that my vehicle shares the same defect as the recalled units, and I request that NHTSA review this matter to determine whether my VIN should be included in the recall or whether further investigation is warranted. Please advise on the next steps I should take, and whether Tesla should be required to address this issue for my vehicle. Safety is a top priority, and I appreciate your attention to this matter. Thank you for your assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11668372 · tap to collapse
No
Jun 20
Safety
Jun 20
Subject: Complaint Regarding Faulty Seat Belt on Tesla Vehicle (VIN: [XXX] ) Dear NHTSA Vehicle Safety Hotline, I am writing to formally report a safety concern regarding my Tesla vehicle, VIN [XXX] . I have experienced issues with the seat belt system, which I believe are related to a known defect. Despite this, my vehicle was not included in the recent recall for faulty seat belts. The problem I am facing is consistent with the conditions described in the recall notice, and I am concerned about the safety implications of continuing to use this defective component. I believe that my vehicle shares the same defect as the recalled units, and I request that NHTSA review this matter to determine whether my VIN should be included in the recall or whether further investigation is warranted. Please advise on the next steps I should take, and whether Tesla should be required to address this issue for my vehicle. Safety is a top priority, and I appreciate your attention to this matter. Thank you for your assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11668372 · tap to collapse
Safety
Steering became difficult to turn to the right with the wheel sticking to the right when trying to turn or drive the vehicle. Tesla claims we had some kind of a large impact. Maybe a pothole. Tesla claims well this is a heavy vehicle. Out of no where we had to replace the entire steering rack. I've never had to replace an entire steering rack for a pothole. Seems ridiculous. Source: NHTSA ODI #11660602 · tap to collapse
No
May 12
Safety
May 12
Steering became difficult to turn to the right with the wheel sticking to the right when trying to turn or drive the vehicle. Tesla claims we had some kind of a large impact. Maybe a pothole. Tesla claims well this is a heavy vehicle. Out of no where we had to replace the entire steering rack. I've never had to replace an entire steering rack for a pothole. Seems ridiculous. Source: NHTSA ODI #11660602 · tap to collapse
Software
âTo whom it may concern, âI would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Serviceâ in Sacramento is trying to charge me for my ninth service center visit for this same issue. Here's a list of my visits for this same (and related) issue: - 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025 I have invoices for each, and again, each âcorrelating visit haâs been under warranty and now even though my car is still under warranty, Tesla is trying to charge me for attempting to fix this for my ninth visit for this same issue. Câan you please help me with this ongoing issue that Tesla is now trying to charge me for even though the car is under warranty? Source: NHTSA ODI #11650768 · tap to collapse
No
Mar 25
Software
Mar 25
âTo whom it may concern, âI would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Serviceâ in Sacramento is trying to charge me for my ninth service center visit for this same issue. Here's a list of my visits for this same (and related) issue: - 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025 I have invoices for each, and again, each âcorrelating visit haâs been under warranty and now even though my car is still under warranty, Tesla is trying to charge me for attempting to fix this for my ninth visit for this same issue. Câan you please help me with this ongoing issue that Tesla is now trying to charge me for even though the car is under warranty? Source: NHTSA ODI #11650768 · tap to collapse
Safety
The steering control arms were clicking and making noises when the steering wheel was turned. Reports on Reddit said dozens of people had this problem right before they completely busted and lost control of steering the vehicle. I took mine in to the service center and they acknowledged the problem and charged me over $750 to fix. This is a SAFETY ISSUE and should be recalled and fixed for free. I have owned cars for over 40 years and have NEVER had to replace steering control arms. They installed faulty parts. Source: NHTSA ODI #11649532 · tap to collapse
No
Mar 19
Safety
Mar 19
The steering control arms were clicking and making noises when the steering wheel was turned. Reports on Reddit said dozens of people had this problem right before they completely busted and lost control of steering the vehicle. I took mine in to the service center and they acknowledged the problem and charged me over $750 to fix. This is a SAFETY ISSUE and should be recalled and fixed for free. I have owned cars for over 40 years and have NEVER had to replace steering control arms. They installed faulty parts. Source: NHTSA ODI #11649532 · tap to collapse
Safety
On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but this error/messaging is not directly accessible to the customer. The inconsistent failure behavior of the vehicle could easily lead less technical owners/drivers to incorrectly interpret how the car is behaving. The only message you receive while driving could be that 'cruise control is not available', and 'automatic emergency braking unavailable' with a message that the features may be restored later in the drive. My coworker has a 2022 Model Y and the same component failed on his vehicle and needed to be replaced under an extended warranty that was purchased from Tesla. I'm unsure how widespread the failure of this critical safety system is; we both purchased FSD and both had the same component fail and need replaced. I don't personally know others who own this vehicle with the FSD package to know for sure. Source: NHTSA ODI #11633239 · tap to collapse
No
Dec 29
Safety
Dec 29
On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but this error/messaging is not directly accessible to the customer. The inconsistent failure behavior of the vehicle could easily lead less technical owners/drivers to incorrectly interpret how the car is behaving. The only message you receive while driving could be that 'cruise control is not available', and 'automatic emergency braking unavailable' with a message that the features may be restored later in the drive. My coworker has a 2022 Model Y and the same component failed on his vehicle and needed to be replaced under an extended warranty that was purchased from Tesla. I'm unsure how widespread the failure of this critical safety system is; we both purchased FSD and both had the same component fail and need replaced. I don't personally know others who own this vehicle with the FSD package to know for sure. Source: NHTSA ODI #11633239 · tap to collapse
Safety
After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced. Source: NHTSA ODI #11621689 · tap to collapse
No
Oct 23
Safety
Oct 23
After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced. Source: NHTSA ODI #11621689 · tap to collapse
Safety
I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked. Source: NHTSA ODI #11620036 · tap to collapse
No
Oct 15
Safety
Oct 15
I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked. Source: NHTSA ODI #11620036 · tap to collapse
Safety
I am reporting a recurring Safety Restraint System Fault error in my 2020 Tesla Model Y. The issue manifests as an alert on the vehicle's dashboard, warning of a problem with the safety restraint system. This error began appearing at approximately 75000 miles. What component or system failed or malfunctioned, and is it available for inspection upon request? The Safety Restraint System in my Tesla Model Y is giving errors. Yes, the component is still installed in the vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? This malfunction affects critical safety features, including the airbag system and seatbelt functionality, potentially preventing proper deployment of airbags in an accident. Additionally, when the fault occurs, it disables key driving safety features like Autopilot and cruise control, which increases the risk of accidents, particularly in scenarios where these features are expected to function. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by Tesla. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Inspection by tesla is scheduled Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the "Front Passenger Safety Restraint System Fault" warning appeared on the vehicle's display prior. Source: NHTSA ODI #11615886 · tap to collapse
No
Sep 22
Safety
Sep 22
I am reporting a recurring Safety Restraint System Fault error in my 2020 Tesla Model Y. The issue manifests as an alert on the vehicle's dashboard, warning of a problem with the safety restraint system. This error began appearing at approximately 75000 miles. What component or system failed or malfunctioned, and is it available for inspection upon request? The Safety Restraint System in my Tesla Model Y is giving errors. Yes, the component is still installed in the vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? This malfunction affects critical safety features, including the airbag system and seatbelt functionality, potentially preventing proper deployment of airbags in an accident. Additionally, when the fault occurs, it disables key driving safety features like Autopilot and cruise control, which increases the risk of accidents, particularly in scenarios where these features are expected to function. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by Tesla. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Inspection by tesla is scheduled Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the "Front Passenger Safety Restraint System Fault" warning appeared on the vehicle's display prior. Source: NHTSA ODI #11615886 · tap to collapse
Safety
While driving on the freeway was unable to steer. It has happens multiple times. Once on the freeway while I was trying to exit, I suddenly couldnât steer. Another time, I was merging when again I could not move the steering wheel. The third time was when I was in the middle of making a left turn. All these situations were incredibly dangerous. Source: NHTSA ODI #11613660 · tap to collapse
Yes
Sep 8
Safety
Sep 8
While driving on the freeway was unable to steer. It has happens multiple times. Once on the freeway while I was trying to exit, I suddenly couldnât steer. Another time, I was merging when again I could not move the steering wheel. The third time was when I was in the middle of making a left turn. All these situations were incredibly dangerous. Source: NHTSA ODI #11613660 · tap to collapse
Crash involved
Safety
The contact owned a 2020 Tesla Model Y. The contact stated that while driving at 60 MPH in rainy weather, the vehicle inadvertently spun in circles, and he lost control of the vehicle. The contact took his foot off the accelerator pedal. No warning light was illuminated. The vehicle crashed into an embankment and then spun twice before inadvertently driving into the forest and coming to a complete stop. The air bags did not deploy. A police report was filed. The contact and his father, who was a passenger, were uninjured. There was no medical attention received. The vehicle was first towed to the tow yard, and then the insurance company had it towed to the salvage yard, where it was deemed totaled. The manufacturer was made aware of the failure and advised the contact to contact the local dealer for the computer data. The failure mileage was approximately 68,000. Source: NHTSA ODI #11611115 · tap to collapse
Yes
Aug 26
Safety
Aug 26
The contact owned a 2020 Tesla Model Y. The contact stated that while driving at 60 MPH in rainy weather, the vehicle inadvertently spun in circles, and he lost control of the vehicle. The contact took his foot off the accelerator pedal. No warning light was illuminated. The vehicle crashed into an embankment and then spun twice before inadvertently driving into the forest and coming to a complete stop. The air bags did not deploy. A police report was filed. The contact and his father, who was a passenger, were uninjured. There was no medical attention received. The vehicle was first towed to the tow yard, and then the insurance company had it towed to the salvage yard, where it was deemed totaled. The manufacturer was made aware of the failure and advised the contact to contact the local dealer for the computer data. The failure mileage was approximately 68,000. Source: NHTSA ODI #11611115 · tap to collapse
Crash involved
Safety
I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacing the front passanger seat cushion, "they're retrofitting "SBR in OCS Equipped Front Passenger Seat." I'm not sure what that means. If this is a common issue, there must be something to do with manufacturer QC. Source: NHTSA ODI #11603610 · tap to collapse
No
Jul 20
Safety
Jul 20
I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacing the front passanger seat cushion, "they're retrofitting "SBR in OCS Equipped Front Passenger Seat." I'm not sure what that means. If this is a common issue, there must be something to do with manufacturer QC. Source: NHTSA ODI #11603610 · tap to collapse
Safety
When driving over 45 miles approximately the steering becomes sticky and hard to move. Feels like a bump in the rack and pinion and then it jerks which would cause a car to hit other vehicles or be out of control. Source: NHTSA ODI #11595633 · tap to collapse
No
Jun 20
Safety
Jun 20
When driving over 45 miles approximately the steering becomes sticky and hard to move. Feels like a bump in the rack and pinion and then it jerks which would cause a car to hit other vehicles or be out of control. Source: NHTSA ODI #11595633 · tap to collapse
Safety
we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect. Source: NHTSA ODI #11595352 · tap to collapse
Yes
Jun 18
Safety
Jun 18
we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect. Source: NHTSA ODI #11595352 · tap to collapse
Crash involved
Safety
When I went to my local garage to have a wheel rotation and wheel alignment done, they discovered that my rear driver side break hose was leaking. They also discovered that the rear passenger side break hose was showing similar wear/damage. I had the car towed to Tesla repair center because the replacement parts were backordered for the local garage. At the Tesla repair center, I asked if this was a potential build quality issue or something else, which they couldn't answer. Besides tire related items, like new tires and wheel alignment, all my other servicing was done thru Tesla. They noticed that they had done some half-shaft lubrication work that would have required them to disassemble the breaks. Of course they are not going to speculate or admit wrong doing. Therefore, in my mind, the issue was either original build quality from the factory or maybe the Tesla service mechanic not properly reassembling the breaks during one of the service visits. Just incase this was a factory build issue, I wanted to put in this incident so it can be counted towards any tally that NHTSA maybe keeping. Source: NHTSA ODI #11594286 · tap to collapse
No
Jun 12
Safety
Jun 12
When I went to my local garage to have a wheel rotation and wheel alignment done, they discovered that my rear driver side break hose was leaking. They also discovered that the rear passenger side break hose was showing similar wear/damage. I had the car towed to Tesla repair center because the replacement parts were backordered for the local garage. At the Tesla repair center, I asked if this was a potential build quality issue or something else, which they couldn't answer. Besides tire related items, like new tires and wheel alignment, all my other servicing was done thru Tesla. They noticed that they had done some half-shaft lubrication work that would have required them to disassemble the breaks. Of course they are not going to speculate or admit wrong doing. Therefore, in my mind, the issue was either original build quality from the factory or maybe the Tesla service mechanic not properly reassembling the breaks during one of the service visits. Just incase this was a factory build issue, I wanted to put in this incident so it can be counted towards any tally that NHTSA maybe keeping. Source: NHTSA ODI #11594286 · tap to collapse
Safety
Tesla Model Y 2022 lost steering control April 20, 2024 Vehicles - Model Y While backing out of indoor parking garage Steering wheel locked up! Before I could hit the brake the car collided with the cement wall in the garage. Causing some damage to right side. I tried a system reset, no luck. Called Tesla they had me go into diag mode and try a few things with no success. They sent a tow trunk and took to car to the Tesla Highland Park then to the Collision center â they could not unlock the steering wheel and called in people from the FTS (Field Technical Support) team to look at it. Very UNSAFE, it could have been much worse. I do not trust the car anymore! Source: NHTSA ODI #11589925 · tap to collapse
Yes
May 20
Safety
May 20
Tesla Model Y 2022 lost steering control April 20, 2024 Vehicles - Model Y While backing out of indoor parking garage Steering wheel locked up! Before I could hit the brake the car collided with the cement wall in the garage. Causing some damage to right side. I tried a system reset, no luck. Called Tesla they had me go into diag mode and try a few things with no success. They sent a tow trunk and took to car to the Tesla Highland Park then to the Collision center â they could not unlock the steering wheel and called in people from the FTS (Field Technical Support) team to look at it. Very UNSAFE, it could have been much worse. I do not trust the car anymore! Source: NHTSA ODI #11589925 · tap to collapse
Crash involved
Safety
Rear seat seatbelt (behind driver) doesn't latch Source: NHTSA ODI #11585339 · tap to collapse
No
Apr 24
Safety
Apr 24
Rear seat seatbelt (behind driver) doesn't latch Source: NHTSA ODI #11585339 · tap to collapse
Safety
Rcm2_a636 Front passenger safety restraint system fault Source: NHTSA ODI #11582868 · tap to collapse
No
Apr 13
Safety
Apr 13
Rcm2_a636 Front passenger safety restraint system fault Source: NHTSA ODI #11582868 · tap to collapse
Safety
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)( Source: NHTSA ODI #11579715 · tap to collapse
No
Mar 26
Safety
Mar 26
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)( Source: NHTSA ODI #11579715 · tap to collapse
Safety
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks Source: NHTSA ODI #11575038 · tap to collapse
No
Mar 1
Safety
Mar 1
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks Source: NHTSA ODI #11575038 · tap to collapse
Safety
The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000. Source: NHTSA ODI #11572864 · tap to collapse
Yes
Feb 19
Safety
Feb 19
The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000. Source: NHTSA ODI #11572864 · tap to collapse
Crash involved
Safety
Front Passenger Safety Restraint System Faultâ, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and the repair shop can not prove that it did, so insurance will not correlate to the accident. Source: NHTSA ODI #11571479 · tap to collapse
Yes
Feb 11
Safety
Feb 11
Front Passenger Safety Restraint System Faultâ, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and the repair shop can not prove that it did, so insurance will not correlate to the accident. Source: NHTSA ODI #11571479 · tap to collapse
Crash involved
Safety
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000. Source: NHTSA ODI #11570095 · tap to collapse
Yes
Feb 4
Safety
Feb 4
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000. Source: NHTSA ODI #11570095 · tap to collapse
Crash involved
Safety
All the cameras in the vehicle are inoperable which causes autopilot not to work. The lane assist feature of the vehicle has stopped working. Driver has to constantly adjust to keep the vehicle from veering into traffic. The navigational system in the vehicle does not work. These safety issues require Tesla's immediate attention as this may lead to a fatal accident. Source: NHTSA ODI #11563451 · tap to collapse
No
Jan 3
Safety
Jan 3
All the cameras in the vehicle are inoperable which causes autopilot not to work. The lane assist feature of the vehicle has stopped working. Driver has to constantly adjust to keep the vehicle from veering into traffic. The navigational system in the vehicle does not work. These safety issues require Tesla's immediate attention as this may lead to a fatal accident. Source: NHTSA ODI #11563451 · tap to collapse
Safety
Front Passenger safety restraint system fault. This is 3rd time this system warning has come up. The previous 2 fixes were under warrantee (the last one was Feb 2023), the new one is not and estimated at $1100 fix. Source: NHTSA ODI #11548866 · tap to collapse
No
Oct 7
Safety
Oct 7
Front Passenger safety restraint system fault. This is 3rd time this system warning has come up. The previous 2 fixes were under warrantee (the last one was Feb 2023), the new one is not and estimated at $1100 fix. Source: NHTSA ODI #11548866 · tap to collapse
Safety
Weâre getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay. Source: NHTSA ODI #11546449 · tap to collapse
No
Sep 24
Safety
Sep 24
Weâre getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay. Source: NHTSA ODI #11546449 · tap to collapse
Safety
Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure. Source: NHTSA ODI #11543764 · tap to collapse
No
Sep 10
Safety
Sep 10
Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure. Source: NHTSA ODI #11543764 · tap to collapse
Safety
Was driving on the interstate and a notification that âSteering assist reducedâ came on the screen. About 10 minutes later my steering wheel became extremely hard to turn. I almost crashed going thru the tunnel! For the next many days I never had issues and thought it was a technical problem, because you would think if power steering is not working it wouldnât magically work again 5 minutes later when you turn the car on. I had service done to fix something else in the car and had them take a look. There is an issue with the steering rack and want me to pay 3k to fix. My car only has 54k miles on it. So Iâve done some googling and found that I am not the first and wonât be the last to have this issue! Itâs funny that Tesla service knew immediately what was wrong but at the same time didnât know why it would happen. Sounds like itâs not my problem and I shouldnât be paying 3k for it. Especially if brand new cars are also having the same issue. Today it did the exact same thing but then magically works again after I power off the car. Itâs been about a week since the first incident. Source: NHTSA ODI #11542597 · tap to collapse
No
Sep 4
Safety
Sep 4
Was driving on the interstate and a notification that âSteering assist reducedâ came on the screen. About 10 minutes later my steering wheel became extremely hard to turn. I almost crashed going thru the tunnel! For the next many days I never had issues and thought it was a technical problem, because you would think if power steering is not working it wouldnât magically work again 5 minutes later when you turn the car on. I had service done to fix something else in the car and had them take a look. There is an issue with the steering rack and want me to pay 3k to fix. My car only has 54k miles on it. So Iâve done some googling and found that I am not the first and wonât be the last to have this issue! Itâs funny that Tesla service knew immediately what was wrong but at the same time didnât know why it would happen. Sounds like itâs not my problem and I shouldnât be paying 3k for it. Especially if brand new cars are also having the same issue. Today it did the exact same thing but then magically works again after I power off the car. Itâs been about a week since the first incident. Source: NHTSA ODI #11542597 · tap to collapse
Safety
While driving in cruise control mode, not auto steer, and with no vehicle in or obvious obstruction in front, the brakes will be applied without warning (phantom braking). It has happened multiple time in the years of ownership. It has happened once or twice with a vehicle following resulting in near rear-end collision. In one case this resulted in the follower reacting with "road rage," passing with horns blaring and braking in front of my vehicle. I have this recent incident on video as it just requires me to honk the horn and the last 5-10 minutes of driving is recorded. Source: NHTSA ODI #11541770 · tap to collapse
No
Aug 29
Safety
Aug 29
While driving in cruise control mode, not auto steer, and with no vehicle in or obvious obstruction in front, the brakes will be applied without warning (phantom braking). It has happened multiple time in the years of ownership. It has happened once or twice with a vehicle following resulting in near rear-end collision. In one case this resulted in the follower reacting with "road rage," passing with horns blaring and braking in front of my vehicle. I have this recent incident on video as it just requires me to honk the horn and the last 5-10 minutes of driving is recorded. Source: NHTSA ODI #11541770 · tap to collapse
Safety
I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I donât trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so thereâs nobody that I can report this to. Source: NHTSA ODI #11539961 · tap to collapse
No
Aug 20
Safety
Aug 20
I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I donât trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so thereâs nobody that I can report this to. Source: NHTSA ODI #11539961 · tap to collapse
Safety
Tesla advertises lane keeping assist, emergency lane departure assist etc. What happens is if you trigger this feature too many times during a drive the software disables this safety feature entirely. There are plenty of disclosures about not relying on the features etc. The issue i feel that warrants intervention from your departments is, how can a manufacture completely disable a safety feature just because a driver actually relied on said safety feature. Source: NHTSA ODI #11537905 · tap to collapse
No
Aug 10
Safety
Aug 10
Tesla advertises lane keeping assist, emergency lane departure assist etc. What happens is if you trigger this feature too many times during a drive the software disables this safety feature entirely. There are plenty of disclosures about not relying on the features etc. The issue i feel that warrants intervention from your departments is, how can a manufacture completely disable a safety feature just because a driver actually relied on said safety feature. Source: NHTSA ODI #11537905 · tap to collapse
Safety
Its a known issue affecting many model 3 and model Ys front passenger safety restraint system fault. It's all over the tesla message boards. It just happened to my vehicle. Source: NHTSA ODI #11536957 · tap to collapse
No
Aug 6
Safety
Aug 6
Its a known issue affecting many model 3 and model Ys front passenger safety restraint system fault. It's all over the tesla message boards. It just happened to my vehicle. Source: NHTSA ODI #11536957 · tap to collapse
Safety
The contact owns a 2020 Tesla Model Y. The contact was driving approximately 3 MPH as she was parking the vehicle, front end first, the vehicle independently accelerated as she removed her foot from the accelerator. The contact stated no warning light was illuminated. The contact's vehicle crashed into the vehicle's front end that had already been parked, the vehicle was not occupied. The contact stated that she depressed the brake with force. The contact stated that the force of the crash had moved the other vehicle out of the parking spot and into the lot. The contact's vehicle had a crushed front bumper and the other vehicle also had damage to the front bumper. The contact's vehicle was drivable. There were no injuries and the police were not involved. The contact had not been taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000. Source: NHTSA ODI #11536365 · tap to collapse
Yes
Aug 2
Safety
Aug 2
The contact owns a 2020 Tesla Model Y. The contact was driving approximately 3 MPH as she was parking the vehicle, front end first, the vehicle independently accelerated as she removed her foot from the accelerator. The contact stated no warning light was illuminated. The contact's vehicle crashed into the vehicle's front end that had already been parked, the vehicle was not occupied. The contact stated that she depressed the brake with force. The contact stated that the force of the crash had moved the other vehicle out of the parking spot and into the lot. The contact's vehicle had a crushed front bumper and the other vehicle also had damage to the front bumper. The contact's vehicle was drivable. There were no injuries and the police were not involved. The contact had not been taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000. Source: NHTSA ODI #11536365 · tap to collapse
Crash involved
Safety
Phantom breaking Source: NHTSA ODI #11533370 · tap to collapse
No
Jul 18
Safety
Jul 18
Phantom breaking Source: NHTSA ODI #11533370 · tap to collapse
Safety
While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety! Source: NHTSA ODI #11527902 · tap to collapse
No
Jun 19
Safety
Jun 19
While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety! Source: NHTSA ODI #11527902 · tap to collapse
Safety
On the last road trip, my car emergently braked for no reason when using cruise control and autopilot causing safety issues for cars behind my vehicle. This happened at least 6 times on my 500-mile round trip. I reached out to Tesla service and was told there is no fix at this time. in my opinion this is a dangerous problem that needs addressing in an urgent manner. Source: NHTSA ODI #11527150 · tap to collapse
No
Jun 14
Safety
Jun 14
On the last road trip, my car emergently braked for no reason when using cruise control and autopilot causing safety issues for cars behind my vehicle. This happened at least 6 times on my 500-mile round trip. I reached out to Tesla service and was told there is no fix at this time. in my opinion this is a dangerous problem that needs addressing in an urgent manner. Source: NHTSA ODI #11527150 · tap to collapse
Safety
The contact owns a 2020 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated, indicating that the passengerâs side air bag was disabled. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty; however, the manufacturer sent a mechanic to the residence, who replaced the sensor; however, the failure recurred. The mechanic came back a second time and performed a bypass on the sensor; however, the failure recurred. The manufacturer informed the contact that the passenger's seat needed to be replaced. The contact related the failure to the code RCM2_A636 (Front Passenger Safety Restraint System Fault). The failure mileage was approximately 90,000. Source: NHTSA ODI #11523659 · tap to collapse
No
May 23
Safety
May 23
The contact owns a 2020 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated, indicating that the passengerâs side air bag was disabled. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty; however, the manufacturer sent a mechanic to the residence, who replaced the sensor; however, the failure recurred. The mechanic came back a second time and performed a bypass on the sensor; however, the failure recurred. The manufacturer informed the contact that the passenger's seat needed to be replaced. The contact related the failure to the code RCM2_A636 (Front Passenger Safety Restraint System Fault). The failure mileage was approximately 90,000. Source: NHTSA ODI #11523659 · tap to collapse
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