Severity
Category
Description
Crash
Filed
Safety
Parking brake malfunction indicated. Ford CSP 22P31 covers repair of the issue for vehichles with a manufacture date before 3/15/22. My vehicle reached the US on 6/22/22. Ford has offered to cover a small part of the repair, but won't include me in the fix due to manufacture date. So Ford ended the program, NEVER FIXED THE ISSUE, and now won't offer to repair my car. Source: NHTSA ODI #11725195 · tap to collapse
No
Mar 17
Safety
Mar 17
Parking brake malfunction indicated. Ford CSP 22P31 covers repair of the issue for vehichles with a manufacture date before 3/15/22. My vehicle reached the US on 6/22/22. Ford has offered to cover a small part of the repair, but won't include me in the fix due to manufacture date. So Ford ended the program, NEVER FIXED THE ISSUE, and now won't offer to repair my car. Source: NHTSA ODI #11725195 · tap to collapse
Safety
Vehicle: 2022 Ford Mustang Mach-E Mileage at failure: ~36,800 miles Complaint Description: The left rear electronic parking brake (EPB) wiring harness/connector failed, resulting in a parking brake fault and abnormal braking behavior. This component is not a wear-and-tear item and is located in a fixed, protected area of the vehicle. It is not subject to routine maintenance or driver interaction. The failed wiring harness was inspected by an authorized Ford dealership and is available for further inspection upon request. This failure put safety at risk because the electronic parking brake is a safety-critical braking system. The fault created uncertainty regarding proper engagement and release of the parking brake, increasing the risk of unintended vehicle movement when parked and reduced confidence in braking reliability while driving. The problem was confirmed and diagnosed by a Ford dealership, which determined the wiring failure developed over time due to moisture intrusion and corrosion, not misuse, accident damage, or normal wear. The vehicle and component were inspected by an authorized Ford dealership. Ford Motor Company reviewed the repair documentation through Ford Customer Care but did not dispute the diagnosis. The component has not been inspected by police or insurance representatives. A parking brake fault warning message appeared shortly before diagnosis, accompanied by abnormal braking behavior. There were no prior accidents, vehicle modifications, or external damage related to the failure. This failure is identical to a known defect already acknowledged by Ford in Customer Satisfaction Program 22P31, which covers EPB wiring harness connector failures on other 2021â2022 Mustang Mach-E vehicles. Although my VIN was excluded, the same non-wear safety defect occurred within the same model year, indicating a broader safety concern beyond the original VIN population. Source: NHTSA ODI #11711513 · tap to collapse
No
Jan 15
Safety
Jan 15
Vehicle: 2022 Ford Mustang Mach-E Mileage at failure: ~36,800 miles Complaint Description: The left rear electronic parking brake (EPB) wiring harness/connector failed, resulting in a parking brake fault and abnormal braking behavior. This component is not a wear-and-tear item and is located in a fixed, protected area of the vehicle. It is not subject to routine maintenance or driver interaction. The failed wiring harness was inspected by an authorized Ford dealership and is available for further inspection upon request. This failure put safety at risk because the electronic parking brake is a safety-critical braking system. The fault created uncertainty regarding proper engagement and release of the parking brake, increasing the risk of unintended vehicle movement when parked and reduced confidence in braking reliability while driving. The problem was confirmed and diagnosed by a Ford dealership, which determined the wiring failure developed over time due to moisture intrusion and corrosion, not misuse, accident damage, or normal wear. The vehicle and component were inspected by an authorized Ford dealership. Ford Motor Company reviewed the repair documentation through Ford Customer Care but did not dispute the diagnosis. The component has not been inspected by police or insurance representatives. A parking brake fault warning message appeared shortly before diagnosis, accompanied by abnormal braking behavior. There were no prior accidents, vehicle modifications, or external damage related to the failure. This failure is identical to a known defect already acknowledged by Ford in Customer Satisfaction Program 22P31, which covers EPB wiring harness connector failures on other 2021â2022 Mustang Mach-E vehicles. Although my VIN was excluded, the same non-wear safety defect occurred within the same model year, indicating a broader safety concern beyond the original VIN population. Source: NHTSA ODI #11711513 · tap to collapse
Safety
I was backing up the car and the car raced on it own at least couple of times. Luckily no-one was injured. I am worried about the safety of my family including a newborn. There was a Recall 22S29 for the mach-e but it seems to have not fixed the issue for my car. Source: NHTSA ODI #11711144 · tap to collapse
No
Jan 14
Safety
Jan 14
I was backing up the car and the car raced on it own at least couple of times. Luckily no-one was injured. I am worried about the safety of my family including a newborn. There was a Recall 22S29 for the mach-e but it seems to have not fixed the issue for my car. Source: NHTSA ODI #11711144 · tap to collapse
Safety
On November 15, 2024, my Ford Mustang Mach-E was involved in a rear-end collision on Interstate 270 near Clarksburg, Maryland. I was struck at high speed by a box truck, which pushed my vehicle forward into the van in front of me. The rear of the vehicle sustained significant damage, including the complete shattering of the rear window. During the impact, the steering wheel detached from the steering column and came off entirely in my hands. This occurred without the airbag deploying in the steering wheel area. The separation exposed the internal column components and wiring. This type of failure appears to be a serious safety defect. A steering wheel should not detach from the column in a rear-impact collision, and the separation could have resulted in loss of control or severe injury. I am submitting this report because I believe this warrants investigation for potential structural or component failure in the steering column assembly. I have photographs documenting the rear damage, the detached steering wheel, and the exposed steering column. Source: NHTSA ODI #11703028 · tap to collapse
Yes
Dec 3
Safety
Dec 3
On November 15, 2024, my Ford Mustang Mach-E was involved in a rear-end collision on Interstate 270 near Clarksburg, Maryland. I was struck at high speed by a box truck, which pushed my vehicle forward into the van in front of me. The rear of the vehicle sustained significant damage, including the complete shattering of the rear window. During the impact, the steering wheel detached from the steering column and came off entirely in my hands. This occurred without the airbag deploying in the steering wheel area. The separation exposed the internal column components and wiring. This type of failure appears to be a serious safety defect. A steering wheel should not detach from the column in a rear-impact collision, and the separation could have resulted in loss of control or severe injury. I am submitting this report because I believe this warrants investigation for potential structural or component failure in the steering column assembly. I have photographs documenting the rear damage, the detached steering wheel, and the exposed steering column. Source: NHTSA ODI #11703028 · tap to collapse
Crash involved
Safety
I was waiting in a drive thru behind a line of cars at a full stop for some time, so I was using One Pedal assist/Auto Hold. My car suddenly accelerated and slammed into the car in front of me. Source: NHTSA ODI #11679760 · tap to collapse
Yes
Aug 10
Safety
Aug 10
I was waiting in a drive thru behind a line of cars at a full stop for some time, so I was using One Pedal assist/Auto Hold. My car suddenly accelerated and slammed into the car in front of me. Source: NHTSA ODI #11679760 · tap to collapse
Crash involved
Safety
Shortly after purchasing my vehicle on [XXX], specifically on [XXX] a significant malfunction was encountered, indicated by the 'Front Camera Fault Service Required' and 'Pre-Collision Assist Not Available' warnings. Returning to the dealership on May 5th, the manager misinformed, stating the issue was a recall and required service at a Ford dealership. However, upon contacting Ford Lincoln with the VIN, it was discovered these codes are not associated with any recall. I returned to the dealership, provided them the printout from Ford Lincoln explaining the codes and how it's not a recall. They then told me that they will not honor the repairs due to me exceeding my 30-day extension. I proceeded to leave and said I'll deal with it when it poses a problem. After a resent software update, a new code popped up saying "Door Fault Service Required". July 2025 Koons Ford picked my car up and they confirmed that the issues documented in the attached photos are not covered by any recalls. However, this experience is further corroborated by attached photos and testimony from others reporting identical recurring problems since 2022. You can reference to the [XXX] " for the other vehicle owner's testimony. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11679250 · tap to collapse
No
Aug 7
Safety
Aug 7
Shortly after purchasing my vehicle on [XXX], specifically on [XXX] a significant malfunction was encountered, indicated by the 'Front Camera Fault Service Required' and 'Pre-Collision Assist Not Available' warnings. Returning to the dealership on May 5th, the manager misinformed, stating the issue was a recall and required service at a Ford dealership. However, upon contacting Ford Lincoln with the VIN, it was discovered these codes are not associated with any recall. I returned to the dealership, provided them the printout from Ford Lincoln explaining the codes and how it's not a recall. They then told me that they will not honor the repairs due to me exceeding my 30-day extension. I proceeded to leave and said I'll deal with it when it poses a problem. After a resent software update, a new code popped up saying "Door Fault Service Required". July 2025 Koons Ford picked my car up and they confirmed that the issues documented in the attached photos are not covered by any recalls. However, this experience is further corroborated by attached photos and testimony from others reporting identical recurring problems since 2022. You can reference to the [XXX] " for the other vehicle owner's testimony. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11679250 · tap to collapse
Safety
Vehicle Information: â¢Make: Ford â¢Model: Mach-E â¢Model Year: 2022 â¢Vehicle Type: Electric SUV â¢VIN: [XXX] â¢Mileage at time of incident: 31114 â¢Purchased in: California Incident Date: [XXX] Location: Laguna Niguel, CA Injury: Yes Crash: Yes Fire: No Airbags Deployed: No Police Report Filed: Yes Description of Complaint: On or around [XXX], I was driving my 2022 Ford Mach-E when the steering wheel suddenly locked and the braking system failed completely. I lost all control of the vehicle and was unable to slow or steer the car, leading to a crash. Despite the severity of the incident, the airbags did not deploy. At the time, I did not have obvious injuries, but shortly afterward, I began to experience severe pain and physical impairment, including an inability to stand or walk without difficulty. These symptoms have worsened and are now impacting my daily life. The vehicle is now completely inoperable and appears to have suffered a critical system malfunction, possibly involving its electric or software control systems. There were no warning lights or indicators before the failure. I believe this is a serious safety defect in the Ford Mach-E and could pose a danger to other drivers. I am requesting that the NHTSA investigate whether this is part of a broader pattern of defects affecting Fordâs EV line and take action to prevent further injuries or fatalities. Contact Information: â¢Name: [XXX] â¢Phone: [XXX] â¢Email: [XXX] â¢Preferred contact method: email INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11671145 · tap to collapse
Yes
Jul 2
Safety
Jul 2
Vehicle Information: â¢Make: Ford â¢Model: Mach-E â¢Model Year: 2022 â¢Vehicle Type: Electric SUV â¢VIN: [XXX] â¢Mileage at time of incident: 31114 â¢Purchased in: California Incident Date: [XXX] Location: Laguna Niguel, CA Injury: Yes Crash: Yes Fire: No Airbags Deployed: No Police Report Filed: Yes Description of Complaint: On or around [XXX], I was driving my 2022 Ford Mach-E when the steering wheel suddenly locked and the braking system failed completely. I lost all control of the vehicle and was unable to slow or steer the car, leading to a crash. Despite the severity of the incident, the airbags did not deploy. At the time, I did not have obvious injuries, but shortly afterward, I began to experience severe pain and physical impairment, including an inability to stand or walk without difficulty. These symptoms have worsened and are now impacting my daily life. The vehicle is now completely inoperable and appears to have suffered a critical system malfunction, possibly involving its electric or software control systems. There were no warning lights or indicators before the failure. I believe this is a serious safety defect in the Ford Mach-E and could pose a danger to other drivers. I am requesting that the NHTSA investigate whether this is part of a broader pattern of defects affecting Fordâs EV line and take action to prevent further injuries or fatalities. Contact Information: â¢Name: [XXX] â¢Phone: [XXX] â¢Email: [XXX] â¢Preferred contact method: email INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11671145 · tap to collapse
Crash involved
Safety
I was driving my car like normal when a handful of warning signs popped up on the front screen and the brakes went out. I could only stop by pushing on the pedal with all my force, and it eventually slowed the car to a stop, but took an incredibly long distance to do so. A handful of warning lights popped on the screen when this happened: -Power train malfunction/reduced power - antilock brake fault - pre collision assist not available - hill start assist warning Source: NHTSA ODI #11661751 · tap to collapse
No
May 17
Safety
May 17
I was driving my car like normal when a handful of warning signs popped up on the front screen and the brakes went out. I could only stop by pushing on the pedal with all my force, and it eventually slowed the car to a stop, but took an incredibly long distance to do so. A handful of warning lights popped on the screen when this happened: -Power train malfunction/reduced power - antilock brake fault - pre collision assist not available - hill start assist warning Source: NHTSA ODI #11661751 · tap to collapse
Safety
The contact owns a 2022 Ford Mustang Mach E. The contact stated that while driving approximately 20 MPH and pressing the brake pedal to stop, the vehicle suddenly accelerated forward and crashed into the rear of a second vehicle. Before the crash, the pre-collision warning had activated, but the vehicle did not stop. The front end of the had sustained severe damage but no bags deployed. No injuries were reported. A police report was taken at the scene, and the vehicle was later towed to a nearby collision facility. The cause of the failures has not yet been determined. The manufacturer and local dealer have not yet been contacted. The failure mileage was 19,100. Source: NHTSA ODI #11657325 · tap to collapse
Yes
Apr 27
Safety
Apr 27
The contact owns a 2022 Ford Mustang Mach E. The contact stated that while driving approximately 20 MPH and pressing the brake pedal to stop, the vehicle suddenly accelerated forward and crashed into the rear of a second vehicle. Before the crash, the pre-collision warning had activated, but the vehicle did not stop. The front end of the had sustained severe damage but no bags deployed. No injuries were reported. A police report was taken at the scene, and the vehicle was later towed to a nearby collision facility. The cause of the failures has not yet been determined. The manufacturer and local dealer have not yet been contacted. The failure mileage was 19,100. Source: NHTSA ODI #11657325 · tap to collapse
Crash involved
Safety
After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi. If Ford knowingly continues to use brake components that become faulty and fail after such.a short time on cars that donât regularly use brakes, this problem could cause serious brake failure in cases of emergent braking. One pedal users would not know their brake pads had fused to the rotors until too late and the braking system fails when they need it. Source: NHTSA ODI #11644326 · tap to collapse
No
Feb 21
Safety
Feb 21
After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi. If Ford knowingly continues to use brake components that become faulty and fail after such.a short time on cars that donât regularly use brakes, this problem could cause serious brake failure in cases of emergent braking. One pedal users would not know their brake pads had fused to the rotors until too late and the braking system fails when they need it. Source: NHTSA ODI #11644326 · tap to collapse
Safety
At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury. Source: NHTSA ODI #11615671 · tap to collapse
No
Sep 19
Safety
Sep 19
At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury. Source: NHTSA ODI #11615671 · tap to collapse
Safety
The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing at slow speeds in a parking area, the vehicle suddenly independently accelerated. The contact briefly lost control of the vehicle and came to a complete stop after striking the curb. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the vehicle or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000. Source: NHTSA ODI #11614032 · tap to collapse
No
Sep 10
Safety
Sep 10
The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing at slow speeds in a parking area, the vehicle suddenly independently accelerated. The contact briefly lost control of the vehicle and came to a complete stop after striking the curb. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the vehicle or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000. Source: NHTSA ODI #11614032 · tap to collapse
Safety
On 1/6/24 it just started lightly snowing and I drove the car home and parked in my diveway which has a slight incline. There was less than 1â of new light snow on my driveway. The car does not fit in the garage so I need to park it outside in order to reach the charger which is in the garage. I parked the car with the car in park and the emergency brake on and the car was off. I turned to go inside to open the garage so I could plug it in. My car started flashing and beeping and proceeded to roll down my driveway and into the road. a notification came up on my app stating that it was an âinclination alarmâ. I couldnât believe it so I then parked the car behind my other car in the driveway further down the driveway and the same thing happened. I then called my friend and he stayed with me on the phone while I stayed in the car to see if it would do it again and it did. The car litereally rolled down my driveway 3 times and I caught it on my security camera 2 times as the 3rd time the camera timed out. Yes, the car rolling into the road could literally kill someone and there are many children and pedestrians who walk in my neighborhood. . I took it to the local dealer on Monday when they opened and showed the video to the service manager and he was dumbstruck. The car ended up being there for almost 2 months while I filed a case with Ford. They had a regional technician check it out and they could not recreate the issue. They said that there is nothing mechanically wrong with the vehicle. They made me pick up the car or they would start charging me storage. They essentially said that it was just a condition of the car because it was heavy. No other car I own has ever done that. I travel locally for my business to peopleâs homes which is the reason I purchased this car. I cannot drive it during the winter months because it will roll away. Ford will not accept liabilty for it nor will they buy it back. I canât attach the videos but I can email them. Source: NHTSA ODI #11586551 · tap to collapse
No
May 1
Safety
May 1
On 1/6/24 it just started lightly snowing and I drove the car home and parked in my diveway which has a slight incline. There was less than 1â of new light snow on my driveway. The car does not fit in the garage so I need to park it outside in order to reach the charger which is in the garage. I parked the car with the car in park and the emergency brake on and the car was off. I turned to go inside to open the garage so I could plug it in. My car started flashing and beeping and proceeded to roll down my driveway and into the road. a notification came up on my app stating that it was an âinclination alarmâ. I couldnât believe it so I then parked the car behind my other car in the driveway further down the driveway and the same thing happened. I then called my friend and he stayed with me on the phone while I stayed in the car to see if it would do it again and it did. The car litereally rolled down my driveway 3 times and I caught it on my security camera 2 times as the 3rd time the camera timed out. Yes, the car rolling into the road could literally kill someone and there are many children and pedestrians who walk in my neighborhood. . I took it to the local dealer on Monday when they opened and showed the video to the service manager and he was dumbstruck. The car ended up being there for almost 2 months while I filed a case with Ford. They had a regional technician check it out and they could not recreate the issue. They said that there is nothing mechanically wrong with the vehicle. They made me pick up the car or they would start charging me storage. They essentially said that it was just a condition of the car because it was heavy. No other car I own has ever done that. I travel locally for my business to peopleâs homes which is the reason I purchased this car. I cannot drive it during the winter months because it will roll away. Ford will not accept liabilty for it nor will they buy it back. I canât attach the videos but I can email them. Source: NHTSA ODI #11586551 · tap to collapse
Safety
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000. Source: NHTSA ODI #11585811 · tap to collapse
No
Apr 28
Safety
Apr 28
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000. Source: NHTSA ODI #11585811 · tap to collapse
Safety
Post HVBJB recall, one-pedal drive randomly disengages. Operators of electric cars vehicles use one pedal driving to slow down the vehicle and brake. When that system of braking randomly fails, it is incredibly unsafe. Ford is aware of this problem and it's connection to the earlier recall. I can provide additional documentation if necessary. Ford recognizes issue but has not fix. Source: NHTSA ODI #11585013 · tap to collapse
No
Apr 23
Safety
Apr 23
Post HVBJB recall, one-pedal drive randomly disengages. Operators of electric cars vehicles use one pedal driving to slow down the vehicle and brake. When that system of braking randomly fails, it is incredibly unsafe. Ford is aware of this problem and it's connection to the earlier recall. I can provide additional documentation if necessary. Ford recognizes issue but has not fix. Source: NHTSA ODI #11585013 · tap to collapse
Safety
The vehicle was delivered [XXX], its an EV and does probably 70% highway/30% city driving. As an EV is on "one pedal" mode exclusively to use the motor to brake the vehicle and regenerate charge to the battery so we rarely use the actual brakes. at 18k mile we notices when the brakes were applied the vehicle and steering wheel shock, we took the car in for service and the front brake rotors were re-surfaced as per Metro Ford in Miami, FL. We noticed again at 22k miles and then Metro Ford in Miami, FL replaced the front rotors as they could not be resurfaced since they were already resurfaces once and would have been out of spec. At 28k miles we notices again, we took it again to Metro Ford in Miami, FL and they said it was cause by brake pad glazing and pad needed to re-surfaced and this time also resourced the rear rotors. All this is been done under warrantee with the exception of replacement of front pads in the last repair as Metro Ford in Miami, FL considered them a "wear" item (even with clear history with brakes) the approximate cost was $427. I believe there is clearly a brake defect with my car as i dont see how an EV on one pedal driving has needed to have front rotors resurfaced 2x and replaced 1x, needed new front pads, and need rear pads resurfaced 1x in less then 2 years/28K miles. Summary of brake repairs - 18k Miles - front rotors re-surfaced - 22k miles - front rotors replaced - 28k miles - front and rear rotors re-surfaced / front pads replaced INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11584384 · tap to collapse
No
Apr 21
Safety
Apr 21
The vehicle was delivered [XXX], its an EV and does probably 70% highway/30% city driving. As an EV is on "one pedal" mode exclusively to use the motor to brake the vehicle and regenerate charge to the battery so we rarely use the actual brakes. at 18k mile we notices when the brakes were applied the vehicle and steering wheel shock, we took the car in for service and the front brake rotors were re-surfaced as per Metro Ford in Miami, FL. We noticed again at 22k miles and then Metro Ford in Miami, FL replaced the front rotors as they could not be resurfaced since they were already resurfaces once and would have been out of spec. At 28k miles we notices again, we took it again to Metro Ford in Miami, FL and they said it was cause by brake pad glazing and pad needed to re-surfaced and this time also resourced the rear rotors. All this is been done under warrantee with the exception of replacement of front pads in the last repair as Metro Ford in Miami, FL considered them a "wear" item (even with clear history with brakes) the approximate cost was $427. I believe there is clearly a brake defect with my car as i dont see how an EV on one pedal driving has needed to have front rotors resurfaced 2x and replaced 1x, needed new front pads, and need rear pads resurfaced 1x in less then 2 years/28K miles. Summary of brake repairs - 18k Miles - front rotors re-surfaced - 22k miles - front rotors replaced - 28k miles - front and rear rotors re-surfaced / front pads replaced INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11584384 · tap to collapse
Safety
I just had a similar experience about four hours ago during normal conditions (dry and daylight). I was approaching a red light that controlled an on/off ramp intersection where a rural road intersects a state Highway. I was on the rural road. As I started braking, the pedal almost immediately felt soft. I kept pressing (never pumped) the brake pedal steadily lexpecting to feel more normal resistance. The brake pedal traveled more than double the distance that it normally does. I started to get some braking, but I donât think I could have locked up the brakes if I wanted to. The emergency braking didnât engage; however, there wasnât a car traveling in my lane between me and the intersection. There were cars exiting the freeway and turning through the intersection immediately in front of me. Fortunately, I had enough brakes to stop just before the intersection. I had my wife and son in the car. I will be having the local Ford dealership look over the car. That incident happened 5-10 minutes after leaving my house. I had used my brakes during this trip prior to the incident. The brakes worked normally for the remainder of the 20 minute trip. Whatever is going on, isnât right and although I never was dangerously close to an accident, if conditions were slightly different it could have been very bad. Source: NHTSA ODI #11577515 · tap to collapse
No
Mar 14
Safety
Mar 14
I just had a similar experience about four hours ago during normal conditions (dry and daylight). I was approaching a red light that controlled an on/off ramp intersection where a rural road intersects a state Highway. I was on the rural road. As I started braking, the pedal almost immediately felt soft. I kept pressing (never pumped) the brake pedal steadily lexpecting to feel more normal resistance. The brake pedal traveled more than double the distance that it normally does. I started to get some braking, but I donât think I could have locked up the brakes if I wanted to. The emergency braking didnât engage; however, there wasnât a car traveling in my lane between me and the intersection. There were cars exiting the freeway and turning through the intersection immediately in front of me. Fortunately, I had enough brakes to stop just before the intersection. I had my wife and son in the car. I will be having the local Ford dealership look over the car. That incident happened 5-10 minutes after leaving my house. I had used my brakes during this trip prior to the incident. The brakes worked normally for the remainder of the 20 minute trip. Whatever is going on, isnât right and although I never was dangerously close to an accident, if conditions were slightly different it could have been very bad. Source: NHTSA ODI #11577515 · tap to collapse
Safety
I have had 14 incidents over two years where this vehicle suddenly, rapidly accelerates from slow speed, usually less than 15 mph, and six of those incidents had a near collision. Most of the incidents happen in a parking lot or drive-thru and require immediate fast braking to avoid collision. This sudden, unexpected acceleration has been widely discussed on the Mach-E Forum and there is general agreement the cause is inadvertent engaging cruise control by accidentally hitting an overly sensitive button on the steering wheel when the hands are in the 9 to 3 position. I have reviewed all related threads on the forum and counted 36 different owners who have experienced this same problem, most reporting near collisions and serious concerns for safety. Some posters have described possible remedies. Source: NHTSA ODI #11569710 · tap to collapse
No
Feb 2
Safety
Feb 2
I have had 14 incidents over two years where this vehicle suddenly, rapidly accelerates from slow speed, usually less than 15 mph, and six of those incidents had a near collision. Most of the incidents happen in a parking lot or drive-thru and require immediate fast braking to avoid collision. This sudden, unexpected acceleration has been widely discussed on the Mach-E Forum and there is general agreement the cause is inadvertent engaging cruise control by accidentally hitting an overly sensitive button on the steering wheel when the hands are in the 9 to 3 position. I have reviewed all related threads on the forum and counted 36 different owners who have experienced this same problem, most reporting near collisions and serious concerns for safety. Some posters have described possible remedies. Source: NHTSA ODI #11569710 · tap to collapse
Safety
The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was recently serviced for NHTSA Campaign number: 23V687000(Electrical System). The failure mileage was 9,100. Source: NHTSA ODI #11563586 · tap to collapse
Yes
Jan 3
Safety
Jan 3
The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was recently serviced for NHTSA Campaign number: 23V687000(Electrical System). The failure mileage was 9,100. Source: NHTSA ODI #11563586 · tap to collapse
Crash involved
Safety
Ford did an update recently, 6.8.0, which obscures the speedometer and moved it to far right of the IPC making it difficult to see now when driving. This is safety issue and I like to have the speed of my vehicle right in front me where it should be. Source: NHTSA ODI #11561139 · tap to collapse
No
Dec 19
Safety
Dec 19
Ford did an update recently, 6.8.0, which obscures the speedometer and moved it to far right of the IPC making it difficult to see now when driving. This is safety issue and I like to have the speed of my vehicle right in front me where it should be. Source: NHTSA ODI #11561139 · tap to collapse
Safety
Brakes automatically engage when parked. Next time I went to drive the car wouldn't move until a loud "clunk" came from the rear and the car moved. But, when I started driving there was a repetitive noise coming with each turn of a rear wheel. Parked the car and took to dealership which confirmed that a "chunk" of the brake pad had come off and adhered to the brake rotor. Contacted Ford and was told that it wasn't covered under warranty because I had gone more than 12, 000 miles. They did set up a case (CAS-46526025-Q7S5V2), but I never heard anything from it. In conversation with the dealer, this is apparently a common problem for which Ford has issued at least 2 TSBs (21-2206 & 22-2023) but the term expired before my incident. From reading of other incidents on various forums for the MachE, it is apparent that the problem still persists as in my case and is affecting a number of owners. Ford needs to be pressured into issuing a recall to install improved brake pads/rotors to prevent this problem from occurring. It could happen at a time when it isn't easy to pull over and therefore, cause an accident. Source: NHTSA ODI #11560929 · tap to collapse
No
Dec 18
Safety
Dec 18
Brakes automatically engage when parked. Next time I went to drive the car wouldn't move until a loud "clunk" came from the rear and the car moved. But, when I started driving there was a repetitive noise coming with each turn of a rear wheel. Parked the car and took to dealership which confirmed that a "chunk" of the brake pad had come off and adhered to the brake rotor. Contacted Ford and was told that it wasn't covered under warranty because I had gone more than 12, 000 miles. They did set up a case (CAS-46526025-Q7S5V2), but I never heard anything from it. In conversation with the dealer, this is apparently a common problem for which Ford has issued at least 2 TSBs (21-2206 & 22-2023) but the term expired before my incident. From reading of other incidents on various forums for the MachE, it is apparent that the problem still persists as in my case and is affecting a number of owners. Ford needs to be pressured into issuing a recall to install improved brake pads/rotors to prevent this problem from occurring. It could happen at a time when it isn't easy to pull over and therefore, cause an accident. Source: NHTSA ODI #11560929 · tap to collapse
Safety
There is a common software bug on Mustang Mach-E vehicles where the "drive mode" of the vehicle (a software feature that changes the braking, suspension, and acceleration characteristics of the vehicle) will suddenly change and a popup will appear on the screen stating "Drive Mode Unavailable" While decelerating to stop at a light, the "drive mode unavailable" warning appeared, the braking characteristics of the vehicle changed, and I ran out into the middle of the intersection. Source: NHTSA ODI #11559165 · tap to collapse
No
Dec 7
Safety
Dec 7
There is a common software bug on Mustang Mach-E vehicles where the "drive mode" of the vehicle (a software feature that changes the braking, suspension, and acceleration characteristics of the vehicle) will suddenly change and a popup will appear on the screen stating "Drive Mode Unavailable" While decelerating to stop at a light, the "drive mode unavailable" warning appeared, the braking characteristics of the vehicle changed, and I ran out into the middle of the intersection. Source: NHTSA ODI #11559165 · tap to collapse
Software
I parked my MachE at home on Sunday evening and I had "lock the car when i walk away" setting turned ON. I also had alarm system turned ON. Car keys were more than 20-25ft away in my home. So, technically no one should be able to break into my car without sounding an alarm. Yet, theft happened on Monday morning without any physical damage to the car and no alarm was sounded. Ford said take the car to dealer and dealer said they don't know how to get the car logs to determine what\how happened and they want to charge me a fee just to take a look at it. Car also had my garage door key programmed, so thief could have simply opened the garage and could come it right away while kids and we were sleeping - it's big security risk. It very much sounds like some fault in the car as one of the scenarios - 1) it didn't lock on Sunday evening even though I had walk away lock setting turned on, or 2) it's so easy to fake or replicate the signals from the key which was stored at home or 3) alarm system is at fault and it didn't trigger for some reason. Source: NHTSA ODI #11558948 · tap to collapse
No
Dec 6
Software
Dec 6
I parked my MachE at home on Sunday evening and I had "lock the car when i walk away" setting turned ON. I also had alarm system turned ON. Car keys were more than 20-25ft away in my home. So, technically no one should be able to break into my car without sounding an alarm. Yet, theft happened on Monday morning without any physical damage to the car and no alarm was sounded. Ford said take the car to dealer and dealer said they don't know how to get the car logs to determine what\how happened and they want to charge me a fee just to take a look at it. Car also had my garage door key programmed, so thief could have simply opened the garage and could come it right away while kids and we were sleeping - it's big security risk. It very much sounds like some fault in the car as one of the scenarios - 1) it didn't lock on Sunday evening even though I had walk away lock setting turned on, or 2) it's so easy to fake or replicate the signals from the key which was stored at home or 3) alarm system is at fault and it didn't trigger for some reason. Source: NHTSA ODI #11558948 · tap to collapse
Safety
While driving on the freeway at about 65 mph through a gradual left bend in the road, with fully active SuperCruise (lane keeping, active cruise control) and fully hands off, the vehicle suddenly veered into the adjacent right lane. The vehicle moved into the adjacent lane at a high rate, and could have resulted in a heavy side impact to a vehicle driving in that lane (and potentially rippling into the lane to the right of that as well). Throughout the deviation, SuperCruise remained active without warning lamps or any inducement of driver takeover. I caught the malfunction and manually overpowered the steering to bring the vehicle back into the original driving lane. The vehicle has no active open recalls, and is operating with the latest firmware updates installed. The vehicle has not been inspected by dealer, manufacturer, or any other group for any relating issues. Source: NHTSA ODI #11542066 · tap to collapse
No
Aug 31
Safety
Aug 31
While driving on the freeway at about 65 mph through a gradual left bend in the road, with fully active SuperCruise (lane keeping, active cruise control) and fully hands off, the vehicle suddenly veered into the adjacent right lane. The vehicle moved into the adjacent lane at a high rate, and could have resulted in a heavy side impact to a vehicle driving in that lane (and potentially rippling into the lane to the right of that as well). Throughout the deviation, SuperCruise remained active without warning lamps or any inducement of driver takeover. I caught the malfunction and manually overpowered the steering to bring the vehicle back into the original driving lane. The vehicle has no active open recalls, and is operating with the latest firmware updates installed. The vehicle has not been inspected by dealer, manufacturer, or any other group for any relating issues. Source: NHTSA ODI #11542066 · tap to collapse
Safety
On 3 occasions in the past month I have been driving down the road and, without any action from me, cruise control has turned itself on, with a speed set above the speed limit. I noticed it because the car accelerated to reach the target speed (which was an unsafe speed). I immediately braked and turned off the cruise control. The first two times it happened, I was pretty sure I had not accidentally activated cruise control by touching the button on the steering wheel. The third time, I was on a straight stretch of highway and was 100% sure I had done nothing to activate cruise control I had not used cruise control at any point from the time I turned on the car until the time this happened. I was between 10 and 15 minutes into my trip when this occurred. Source: NHTSA ODI #11529784 · tap to collapse
No
Jun 29
Safety
Jun 29
On 3 occasions in the past month I have been driving down the road and, without any action from me, cruise control has turned itself on, with a speed set above the speed limit. I noticed it because the car accelerated to reach the target speed (which was an unsafe speed). I immediately braked and turned off the cruise control. The first two times it happened, I was pretty sure I had not accidentally activated cruise control by touching the button on the steering wheel. The third time, I was on a straight stretch of highway and was 100% sure I had done nothing to activate cruise control I had not used cruise control at any point from the time I turned on the car until the time this happened. I was between 10 and 15 minutes into my trip when this occurred. Source: NHTSA ODI #11529784 · tap to collapse
Safety
On at least 8 occasions the car unintentionally shifted into cruise control and accelerated immediately. This usually happened while driving under 30 mph and rapidly accelerated to a much higher speed, sometimes set as high as 70 mph. On 3 occasions this happened in a parking lot and 2 occasions in a bank drive thru with a vehicle only a few feet in front of me. Immediate emergency braking was required to avoid an accident with two very close calls within 1-3 feet of vehicle in front of me. This experience has been reported by numerous persons on the Mach E Forum (similarly complaining of near accidents) and the general conclusion is that the button that activates cruise control is both unnecessarily super sensitive and poorly located so that it is engaged by the lightest touch of your left palm, base of your left thumb, or another finger as you move it across the steering wheel. Please note that the form below does not allow for numerous occurrences. Source: NHTSA ODI #11524686 · tap to collapse
No
May 30
Safety
May 30
On at least 8 occasions the car unintentionally shifted into cruise control and accelerated immediately. This usually happened while driving under 30 mph and rapidly accelerated to a much higher speed, sometimes set as high as 70 mph. On 3 occasions this happened in a parking lot and 2 occasions in a bank drive thru with a vehicle only a few feet in front of me. Immediate emergency braking was required to avoid an accident with two very close calls within 1-3 feet of vehicle in front of me. This experience has been reported by numerous persons on the Mach E Forum (similarly complaining of near accidents) and the general conclusion is that the button that activates cruise control is both unnecessarily super sensitive and poorly located so that it is engaged by the lightest touch of your left palm, base of your left thumb, or another finger as you move it across the steering wheel. Please note that the form below does not allow for numerous occurrences. Source: NHTSA ODI #11524686 · tap to collapse
Safety
The cruise control is activated by the slightest touch of the button. Running the heel of your hand over the button will activate it. The button acts like a screen touch rather than a button. Source: NHTSA ODI #11518037 · tap to collapse
No
Apr 19
Safety
Apr 19
The cruise control is activated by the slightest touch of the button. Running the heel of your hand over the button will activate it. The button acts like a screen touch rather than a button. Source: NHTSA ODI #11518037 · tap to collapse
Safety
Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues. Source: NHTSA ODI #11489576 · tap to collapse
Yes
Oct 16
Safety
Oct 16
Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues. Source: NHTSA ODI #11489576 · tap to collapse
Crash involved
Safety
The contact owns a 2022 Ford Mustang. The contact stated while pulling into a parking spot at approximately 2 MPH and had not yet placed the vehicle in park, the vehicle had an unintended acceleration. The contact stated no warning light was illuminated. The vehicle crashed into a light post, ran over the post, and crashed into a back of a building. The vehicle had damage to the hood, grill and bumper and also to the undercarriage. The contact said he had not suffered any injuries. The police were on the scene and filed a report. The contact had the vehicle towed to a collision repair shop. The vehicle had not been diagnosed by a dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 7,500. Source: NHTSA ODI #11482450 · tap to collapse
Yes
Aug 31
Safety
Aug 31
The contact owns a 2022 Ford Mustang. The contact stated while pulling into a parking spot at approximately 2 MPH and had not yet placed the vehicle in park, the vehicle had an unintended acceleration. The contact stated no warning light was illuminated. The vehicle crashed into a light post, ran over the post, and crashed into a back of a building. The vehicle had damage to the hood, grill and bumper and also to the undercarriage. The contact said he had not suffered any injuries. The police were on the scene and filed a report. The contact had the vehicle towed to a collision repair shop. The vehicle had not been diagnosed by a dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 7,500. Source: NHTSA ODI #11482450 · tap to collapse
Crash involved
Safety
Vehicle had an unintended acceleration resulting in crash in a parking lot. Source: NHTSA ODI #11479784 · tap to collapse
Yes
Aug 16
Safety
Aug 16
Vehicle had an unintended acceleration resulting in crash in a parking lot. Source: NHTSA ODI #11479784 · tap to collapse
Crash involved
Safety
Adaptive cruise control fault, pre-commission sensors not working, anti-lock break fault, restraint fault, tire pressure fault, dash turns off while driving which makes unable to see speed driving. Source: NHTSA ODI #11477929 · tap to collapse
No
Aug 5
Safety
Aug 5
Adaptive cruise control fault, pre-commission sensors not working, anti-lock break fault, restraint fault, tire pressure fault, dash turns off while driving which makes unable to see speed driving. Source: NHTSA ODI #11477929 · tap to collapse
Safety
2 times we have had an incident in which the vehicle at a slow speed when parking or switching between drive gear and reverse gear. The vehicle suddenly accelerates forward and the driver has to engage the brakes manually very firmly to prevent an accident. Source: NHTSA ODI #11465362 · tap to collapse
No
May 19
Safety
May 19
2 times we have had an incident in which the vehicle at a slow speed when parking or switching between drive gear and reverse gear. The vehicle suddenly accelerates forward and the driver has to engage the brakes manually very firmly to prevent an accident. Source: NHTSA ODI #11465362 · tap to collapse
Battery
On December 17, 2022, I purchased a new 2022 Ford Mustang Mach-E, VIN [XXX] -Lewis of Hoover Inc. for $48,665.00. Seven months later, the vehicle suffered a complete loss of drive power at highway speed â a near-serious injury (if not fatal) incident on a vehicle Ford had already identified as defective and subject to recall. In approximately July-August 2023 â seven months after purchase with only approximately 13 miles at purchase â the vehicle lost all drive power while I was driving on the freeway [XXX] ) at [XXX] le stalled completely. I was fortunate no vehicles struck me. The vehicle eventually restarted. I drove directly home and did not continue with my planned out of town trip. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11726480 · tap to collapse
No
Mar 22
Battery
Mar 22
On December 17, 2022, I purchased a new 2022 Ford Mustang Mach-E, VIN [XXX] -Lewis of Hoover Inc. for $48,665.00. Seven months later, the vehicle suffered a complete loss of drive power at highway speed â a near-serious injury (if not fatal) incident on a vehicle Ford had already identified as defective and subject to recall. In approximately July-August 2023 â seven months after purchase with only approximately 13 miles at purchase â the vehicle lost all drive power while I was driving on the freeway [XXX] ) at [XXX] le stalled completely. I was fortunate no vehicles struck me. The vehicle eventually restarted. I drove directly home and did not continue with my planned out of town trip. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11726480 · tap to collapse
Battery
Vehicle shutdown while driving causing total power loss and hitting a parked vehicle. No alerts or notifications were present at the time. Source: NHTSA ODI #11720560 · tap to collapse
Yes
Feb 24
Battery
Feb 24
Vehicle shutdown while driving causing total power loss and hitting a parked vehicle. No alerts or notifications were present at the time. Source: NHTSA ODI #11720560 · tap to collapse
Crash involved
Battery
File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the vehicle unexpectedly slowed down, lost power, and became inoperable, creating a serious safety hazard. I was able to pull over safely, but the sudden loss of motive power occurred during active roadway conditions. Dealer diagnosis identified a wiring harness connector failure affecting communication between vehicle control modules. After the repair, the same issue reoccurred within one to two days, again causing loss of power. The vehicle is currently back at the dealership, and the underlying defect has not yet been permanently resolved. This recurring electrical failure represents a loss-of-motive-power safety risk that may indicate a broader wiring harness defect affecting vehicle reliability and safety. Thanks and Regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11718385 · tap to collapse
No
Feb 16
Battery
Feb 16
File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the vehicle unexpectedly slowed down, lost power, and became inoperable, creating a serious safety hazard. I was able to pull over safely, but the sudden loss of motive power occurred during active roadway conditions. Dealer diagnosis identified a wiring harness connector failure affecting communication between vehicle control modules. After the repair, the same issue reoccurred within one to two days, again causing loss of power. The vehicle is currently back at the dealership, and the underlying defect has not yet been permanently resolved. This recurring electrical failure represents a loss-of-motive-power safety risk that may indicate a broader wiring harness defect affecting vehicle reliability and safety. Thanks and Regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11718385 · tap to collapse
Battery
Car gave an error in the middle of the trip and displayed 'Stop Safely Now'. Will not start and run after this warning. The extended battery was fully charged before the trip and after 100 miles of driving it showed this message with 54% battery left. Source: NHTSA ODI #11715278 · tap to collapse
No
Feb 2
Battery
Feb 2
Car gave an error in the middle of the trip and displayed 'Stop Safely Now'. Will not start and run after this warning. The extended battery was fully charged before the trip and after 100 miles of driving it showed this message with 54% battery left. Source: NHTSA ODI #11715278 · tap to collapse
Battery
On Tuesday, [XXX], between approximately [XXX] and [XXX] PM EST, I parked my Mustang Mach-E, powered the vehicle off, and exited the car with my wife and child. After unloading groceries and sports equipment, I retrieved the Level 2 charger from the front of my garage and plugged it into the vehicle. I waited for the blue indicator lights to turn solid and blink, confirming charging had started, which typically takes about one minute. I believe the vehicle had been parked and powered off for approximately 10 minutes when I entered the house. Shortly thereafter, I heard an unusual clicking noise and observed the charging cable strike the side of the garage door opening. The vehicle had rolled backward approximately six feet, twisting and pulling the Level 2 charging unit off the joist it was mounted to and damaging the vehicleâs front charging port as the cable stopped the vehicle from rolling into the street. This incident occurred less than one week after the vehicle was returned from service for a âParking Brake Fault â Service Nowâ error that was repaired at Losco Ford in Fenton, Michigan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11709706 · tap to collapse
Yes
Jan 7
Battery
Jan 7
On Tuesday, [XXX], between approximately [XXX] and [XXX] PM EST, I parked my Mustang Mach-E, powered the vehicle off, and exited the car with my wife and child. After unloading groceries and sports equipment, I retrieved the Level 2 charger from the front of my garage and plugged it into the vehicle. I waited for the blue indicator lights to turn solid and blink, confirming charging had started, which typically takes about one minute. I believe the vehicle had been parked and powered off for approximately 10 minutes when I entered the house. Shortly thereafter, I heard an unusual clicking noise and observed the charging cable strike the side of the garage door opening. The vehicle had rolled backward approximately six feet, twisting and pulling the Level 2 charging unit off the joist it was mounted to and damaging the vehicleâs front charging port as the cable stopped the vehicle from rolling into the street. This incident occurred less than one week after the vehicle was returned from service for a âParking Brake Fault â Service Nowâ error that was repaired at Losco Ford in Fenton, Michigan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11709706 · tap to collapse
Crash involved
Battery
Passenger front door stopped opening from the outside. there is no power going to the door at all. There are alert codes appearing on the dashboard "passenger door ajar" "door fault. service required" I have taken it to Ford multiple times over the last 1 year, starting Dec 2024, for a fix and they are unable to find a solution. they attempted replacing physical parts with no success. There were no warning signs before this happened. One day i went to close my front passenger door and it would not open back up. This presented as a safety risk to me when I was being followed by a stranger, with my infant with me. I got in the car and pressed the lock button, but the stranger was still able to open my door. luckily I was able to drive away fast enough. however. because the door was seen as ajar, the car will not lock. this is a major safety issue when I cannot secure my vehicle to keep me and my child safe! Source: NHTSA ODI #11699783 · tap to collapse
No
Nov 16
Battery
Nov 16
Passenger front door stopped opening from the outside. there is no power going to the door at all. There are alert codes appearing on the dashboard "passenger door ajar" "door fault. service required" I have taken it to Ford multiple times over the last 1 year, starting Dec 2024, for a fix and they are unable to find a solution. they attempted replacing physical parts with no success. There were no warning signs before this happened. One day i went to close my front passenger door and it would not open back up. This presented as a safety risk to me when I was being followed by a stranger, with my infant with me. I got in the car and pressed the lock button, but the stranger was still able to open my door. luckily I was able to drive away fast enough. however. because the door was seen as ajar, the car will not lock. this is a major safety issue when I cannot secure my vehicle to keep me and my child safe! Source: NHTSA ODI #11699783 · tap to collapse
Battery
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The messages "Stop Safely Now", "Service Advancetrac", "Overdrive Off", and "Pre-Collision Indicator Off" were displayed. The contact pulled over and parked the vehicle. The vehicle failed to restart, and the 12-volt battery was drained. The vehicle was towed to the residence. The vehicle was later towed to the dealer, who determined that the high-voltage battery contactor needed to be replaced. The dealer performed the recall repair under NHTSA Campaign Number: 22V412000 (Electrical System); however, the failure persisted. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was 104,442. Source: NHTSA ODI #11690492 · tap to collapse
No
Sep 29
Battery
Sep 29
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The messages "Stop Safely Now", "Service Advancetrac", "Overdrive Off", and "Pre-Collision Indicator Off" were displayed. The contact pulled over and parked the vehicle. The vehicle failed to restart, and the 12-volt battery was drained. The vehicle was towed to the residence. The vehicle was later towed to the dealer, who determined that the high-voltage battery contactor needed to be replaced. The dealer performed the recall repair under NHTSA Campaign Number: 22V412000 (Electrical System); however, the failure persisted. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was 104,442. Source: NHTSA ODI #11690492 · tap to collapse
Battery
I have a 2022 Mustang Mach-E GT and have now experienced two (2) High Voltage Battery Junction Box (HVJB) failures. First failure was in July 2023 when the vehicle had approximately 12,000 miles. I received the stop safely now message. Vehicle codes displayed via the Ford app showed a High Voltage Battery Warning and Power train Malfunction / Reduced Power warnings. I have now received this same failure and warnings again. The car currently has 54,000 miles and I was just advised by my dealer that the HVJB has failed a second time. My concern is that the replacement voltage boxes are nothing more than a Band-aid for the problem and not a permanent solution. As I prepare to receive by 3rd HVJB, I feel this is nothing more than a temporary fix until I receive another Stop Safely Now message while operating my vehicle. Please look into the HVJB failure rate for these vehicles. I am in online two Mustang Mach-E owners groups and this issue is rampant among owners. I feel this issue requires outside attention as Ford has now had 4 years to solve this issue for early produced Mach Es. Yet the issue continues to exist. Thank you for your attention in the matter. Source: NHTSA ODI #11687734 · tap to collapse
No
Sep 15
Battery
Sep 15
I have a 2022 Mustang Mach-E GT and have now experienced two (2) High Voltage Battery Junction Box (HVJB) failures. First failure was in July 2023 when the vehicle had approximately 12,000 miles. I received the stop safely now message. Vehicle codes displayed via the Ford app showed a High Voltage Battery Warning and Power train Malfunction / Reduced Power warnings. I have now received this same failure and warnings again. The car currently has 54,000 miles and I was just advised by my dealer that the HVJB has failed a second time. My concern is that the replacement voltage boxes are nothing more than a Band-aid for the problem and not a permanent solution. As I prepare to receive by 3rd HVJB, I feel this is nothing more than a temporary fix until I receive another Stop Safely Now message while operating my vehicle. Please look into the HVJB failure rate for these vehicles. I am in online two Mustang Mach-E owners groups and this issue is rampant among owners. I feel this issue requires outside attention as Ford has now had 4 years to solve this issue for early produced Mach Es. Yet the issue continues to exist. Thank you for your attention in the matter. Source: NHTSA ODI #11687734 · tap to collapse
Battery
My wife was driving on the parkway when her Mustang Mach-E started flashing multiple warning messages on the HUD. The vehicle suddenly died with no power. She was in a center lane of traffic in a 6-lane section. The vehicle did not let her put the car into neutral to push it out of the way. When they tried to get back into the car they found that it would not open and after she and the police officer who stopped searched Google and YouTube, they learned that there is no way to manually open the vehicle with no power. This was confirmed by the dealership. Source: NHTSA ODI #11684610 · tap to collapse
No
Sep 1
Battery
Sep 1
My wife was driving on the parkway when her Mustang Mach-E started flashing multiple warning messages on the HUD. The vehicle suddenly died with no power. She was in a center lane of traffic in a 6-lane section. The vehicle did not let her put the car into neutral to push it out of the way. When they tried to get back into the car they found that it would not open and after she and the police officer who stopped searched Google and YouTube, they learned that there is no way to manually open the vehicle with no power. This was confirmed by the dealership. Source: NHTSA ODI #11684610 · tap to collapse
Safety
The front camera has failed. The automatic emergency breaking, the adaptive cruise control, and normal cruise control do not work, at all. The camera began to fail within the first year of ownership but it would start to work shortly after. After about 1.5 years of ownership, there was a permanent sign of malfunction on the screen, making the above features inoperable. Source: NHTSA ODI #11684564 · tap to collapse
No
Sep 1
Safety
Sep 1
The front camera has failed. The automatic emergency breaking, the adaptive cruise control, and normal cruise control do not work, at all. The camera began to fail within the first year of ownership but it would start to work shortly after. After about 1.5 years of ownership, there was a permanent sign of malfunction on the screen, making the above features inoperable. Source: NHTSA ODI #11684564 · tap to collapse
Safety
The Adaptive Cruise Control indicated speed lags when user changes speed. The lag will fluctuate from non-existent to 4-5sec at times. It occurs at different speeds and for different changes (e.g., speeding up to 45mph or speeding down to 25mph.) It also occurs when changing speeds in different increments (e.g., one click up for 1mph increase or hold down for 5mph decrease.) The lag is only in the display and not the actual drivetrain, meaning that the selected speed in the Adaptive Control indicator is not relaying the selected speed even though the car itself is changing speed. This is a safety issue as you don't know whether the car has registered a speed increase or decrease for several seconds (which at higher speeds is certainly not safe.) There was an OTA related to the Instrument Control Panel sent earlier this summer that was successfully installed, IPC-25.7.46, however this may be a coincidence. After calling multiple times to Ford, including their OTA update team, their EV Technology Team, and a generic Customer Experience team, I was told to bring it into a dealership AND submit a complaint to NHTSA. The dealership identified modules that required updating but that did not fix the issue. Ford has NOT been helpful and their Customer Experience reps have been dismissive of the seriousness of this issue. Source: NHTSA ODI #11681193 · tap to collapse
No
Aug 16
Safety
Aug 16
The Adaptive Cruise Control indicated speed lags when user changes speed. The lag will fluctuate from non-existent to 4-5sec at times. It occurs at different speeds and for different changes (e.g., speeding up to 45mph or speeding down to 25mph.) It also occurs when changing speeds in different increments (e.g., one click up for 1mph increase or hold down for 5mph decrease.) The lag is only in the display and not the actual drivetrain, meaning that the selected speed in the Adaptive Control indicator is not relaying the selected speed even though the car itself is changing speed. This is a safety issue as you don't know whether the car has registered a speed increase or decrease for several seconds (which at higher speeds is certainly not safe.) There was an OTA related to the Instrument Control Panel sent earlier this summer that was successfully installed, IPC-25.7.46, however this may be a coincidence. After calling multiple times to Ford, including their OTA update team, their EV Technology Team, and a generic Customer Experience team, I was told to bring it into a dealership AND submit a complaint to NHTSA. The dealership identified modules that required updating but that did not fix the issue. Ford has NOT been helpful and their Customer Experience reps have been dismissive of the seriousness of this issue. Source: NHTSA ODI #11681193 · tap to collapse
Battery
The recall has no estimated repair date: the initial notification was June 16th. This has passed a reasonable amount of time, with no repair but a "we think we might fix it around the 3rd quarter of 2025" - definitely not satisfying the law. Tesla already had one death from entrapment post accident: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11678294 · tap to collapse
No
Aug 3
Battery
Aug 3
The recall has no estimated repair date: the initial notification was June 16th. This has passed a reasonable amount of time, with no repair but a "we think we might fix it around the 3rd quarter of 2025" - definitely not satisfying the law. Tesla already had one death from entrapment post accident: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11678294 · tap to collapse
Battery
The contact owns a 2022 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to exit the vehicle, the doors automatically locked independently. The contact called AAA o assist with unlocking the vehicle to be able to exit the vehicle. The dealer was contacted and confirmed that there was no fix yet available. The manufacturer was made aware of the failure and sent AAA to assist the contact. The failure mileage was unknown. VIN tool confirms parts not available. Source: NHTSA ODI #11675341 · tap to collapse
No
Jul 21
Battery
Jul 21
The contact owns a 2022 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to exit the vehicle, the doors automatically locked independently. The contact called AAA o assist with unlocking the vehicle to be able to exit the vehicle. The dealer was contacted and confirmed that there was no fix yet available. The manufacturer was made aware of the failure and sent AAA to assist the contact. The failure mileage was unknown. VIN tool confirms parts not available. Source: NHTSA ODI #11675341 · tap to collapse
Battery
I was driving my car when all of a sudden it lost all acceleration and power, I was lucky that I wasn't on the highway anymore and was able to pull over safely on a side street while car was rolling still. Dealer said 12V battery fused, and I have been reading forums where this is a common issue.. In a normal ICE car when 12V battery dies while driving, car can still drive, in this case, it just stops and pops up a dozen errors about everything being broken. Source: NHTSA ODI #11671895 · tap to collapse
No
Jul 7
Battery
Jul 7
I was driving my car when all of a sudden it lost all acceleration and power, I was lucky that I wasn't on the highway anymore and was able to pull over safely on a side street while car was rolling still. Dealer said 12V battery fused, and I have been reading forums where this is a common issue.. In a normal ICE car when 12V battery dies while driving, car can still drive, in this case, it just stops and pops up a dozen errors about everything being broken. Source: NHTSA ODI #11671895 · tap to collapse
Battery
My 2022 Ford Mustang Mach-E has experienced a complete failure of the front passenger door latch. The electronic latch (e-latch) button does not light up or respond, and the door remains fully open and cannot be latched or secured. This occurred without any damage or external cause. Iâve been informed that this issue requires full latch replacement at my expense, totaling over $760. Iâm also aware of a pending recall (25S65) related to 12V discharge and door latch functionality, but Iâve been told my vehicle is not currently covered â even though the symptoms appear directly related. This is a safety-critical failure because the door cannot be secured while driving, creating a serious risk of passenger ejection in motion. This issue appears to be common among early Mach-E models and should be formally investigated. Source: NHTSA ODI #11667615 · tap to collapse
No
Jun 17
Battery
Jun 17
My 2022 Ford Mustang Mach-E has experienced a complete failure of the front passenger door latch. The electronic latch (e-latch) button does not light up or respond, and the door remains fully open and cannot be latched or secured. This occurred without any damage or external cause. Iâve been informed that this issue requires full latch replacement at my expense, totaling over $760. Iâm also aware of a pending recall (25S65) related to 12V discharge and door latch functionality, but Iâve been told my vehicle is not currently covered â even though the symptoms appear directly related. This is a safety-critical failure because the door cannot be secured while driving, creating a serious risk of passenger ejection in motion. This issue appears to be common among early Mach-E models and should be formally investigated. Source: NHTSA ODI #11667615 · tap to collapse
Battery
The contact owns a 2022 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and advised the contact that the part to do the recall might be available by the end of 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Source: NHTSA ODI #11667739 · tap to collapse
No
Jun 17
Battery
Jun 17
The contact owns a 2022 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and advised the contact that the part to do the recall might be available by the end of 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Source: NHTSA ODI #11667739 · tap to collapse
Battery
- What component or system failed or malfunctioned, and is it available for inspection upon request? According to the technician, there was a 12-volt battery in the beginning, but after staying in the shop for three days, they found that it was HVBJB, also known as the bussed electrical center (BEC). The car was recalled last July and was in the shop for about a month for HVBJB, also known as the bussed electrical center (BEC). The shop had already replaced the part last year. - How was your safety or the safety of others put at risk? The car suddenly stopped and lost battery power when I was driving on [XXX] going to [XXX]. Las Vegas, Nevada. The car turned off, and there was an error message on the screen. I could not move the car anymore. "When the car suddenly stopped, my wife and I felt like we had hit a wall at 45 miles per hour". - Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, last year, it was by Galpin Ford in Los Angeles when the vehicle was called for a recall in that specific part, and now it was by Gaudin Ford in Las Vegas when this incident happened and they claim they need to replace the same part. Recall Reference Number: 23S56 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, last year, it was by Galpin Ford in Los Angeles when the vehicle was called for a recall in that specific part, and now it was by Gaudin Ford in Las Vegas when this incident happened and they claim they need to replace the same part. Recall Reference Number: 23S56 - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11647515 · tap to collapse
No
Mar 9
Battery
Mar 9
- What component or system failed or malfunctioned, and is it available for inspection upon request? According to the technician, there was a 12-volt battery in the beginning, but after staying in the shop for three days, they found that it was HVBJB, also known as the bussed electrical center (BEC). The car was recalled last July and was in the shop for about a month for HVBJB, also known as the bussed electrical center (BEC). The shop had already replaced the part last year. - How was your safety or the safety of others put at risk? The car suddenly stopped and lost battery power when I was driving on [XXX] going to [XXX]. Las Vegas, Nevada. The car turned off, and there was an error message on the screen. I could not move the car anymore. "When the car suddenly stopped, my wife and I felt like we had hit a wall at 45 miles per hour". - Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, last year, it was by Galpin Ford in Los Angeles when the vehicle was called for a recall in that specific part, and now it was by Gaudin Ford in Las Vegas when this incident happened and they claim they need to replace the same part. Recall Reference Number: 23S56 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, last year, it was by Galpin Ford in Los Angeles when the vehicle was called for a recall in that specific part, and now it was by Gaudin Ford in Las Vegas when this incident happened and they claim they need to replace the same part. Recall Reference Number: 23S56 - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Source: NHTSA ODI #11647515 · tap to collapse
Battery
While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause. Source: NHTSA ODI #11632408 · tap to collapse
No
Dec 25
Battery
Dec 25
While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause. Source: NHTSA ODI #11632408 · tap to collapse
Showing top 50 of 120 complaints (sorted by severity, most recent first).
Full dataset available via NHTSA ODI search.
